Vice President, Operations

Job Description

Job Title: Vice President, Operations

Posting Start Date: 11/5/25

Job Description:

Primary Role

To lead the operations functional areas (water quality, field operations, production and maintenance) within the state, and direct cost effective, high quality customer service and operational integrity.

Key Accountabilities

• Develop operations strategies and direct and manage the water quality, field operations, production and maintenance for water and wastewater operations within the state. Implement best operating practices to promote continuous improvement, innovation and excellent customer service. Ensure that operational integrity is maintained, including regulatory compliance in all facilities. Provide strategic and operational input to annual business plans, control budgets for responsible areas, and ensure that operational and financial targets are met or exceeded. (50%)
• Lead, motivate and develop staff in assigned operations areas. Build shared commitment to improving business performance, and develop both individual and team capabilities. Drive performance by linking business units' objectives to company goals and values. Communicate a shared vision, energize and empower staff, and champion diversity. (15%)
• Work with the state president and engineering staff to develop the strategy and priorities for capital investment programs, and drive the effective implementation of such programs. (15%)
• Support the business development function within the state. Assist in due diligence and operational analysis, and ensure effective integration and performance of acquisitions and contract operations. (10%)
• Establish relationships with and serve as operational contact for political and civic leaders and other key external stakeholders. Support and assist the state president in maintaining and enhancing such relationships state-wide. (10%)
  
  

Knowledge/Skills

• Extensive knowledge of the regulated water and wastewater utility business and its operations.
• Knowledge of the applicable regulations, requirements and trends impacting the water and wastewater business, both regulated and nonregulated, as it exists throughout American Water locations and areas of new business opportunities.
• Knowledge of the assessment of operating practices and the establishment of best practices.
  
  

Experience/Education

• Bachelor's degree in operational discipline, management or related discipline. Master's degree preferred.
• Demonstrated experience in leading, motivating and empowering employees to effect positive change and improve business performance.
• At least ten years' experience successfully managing operational areas in multiple locations with represented employees.
• Experience in establishing, meeting or exceeding organizational performance targets.
  
  

Travel Requirements

• Up to 50% travel throughout the state.
  
  

Other

• Large State – Rev $50M-$250M /EE’s 200-1000 ee’s
  
  

Competencies

Develops Talent

Drives Engagement

Decision Quality

Self-Awareness

Plans, Aligns, & Directs

Prioritizes & Role Models Safety