What are the responsibilities and job description for the Project Manager Operations position at American Water?
Job Description
Job Title: Project Manager Operations
Posting Start Date: 9/22/25
Job Description:
Position Details
Posted Range: $81,120/annually - $133,380/annually.
The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Primary Role
Support the operations and functional areas by managing projects that support investment, growth and continuous improvement.
Key Accountabilities
Typical office environment but will vary based upon project demands.
Travel Requirements
20% but could be more or less depending on the project demands which will vary.
Other
Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates
Job Title: Project Manager Operations
Posting Start Date: 9/22/25
Job Description:
Position Details
Posted Range: $81,120/annually - $133,380/annually.
The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Primary Role
Support the operations and functional areas by managing projects that support investment, growth and continuous improvement.
Key Accountabilities
- Proactively build and maintain strong customer relationships; maintain consistent communication, manage customer needs and expectations by meeting project timelines.
- Prepares correspondence/provides information for distribution and/or presentation to other agencies, municipal departments, general public, special interest groups, property owners, consultants.
- Manage relationships with assigned areas of the company for the purpose of driving continuous improvement and delivering projects.
- Support activities at all stages of new acquisitions, including relationship building, research, review of proposals, polling, due diligence, public communication, asset control development, customer integration and other related activities which may include after hours work.
- Work with assigned business areas to identify opportunities, prioritize, select/assign and execute projects to successful completion by working with management and project teams.
- Use critical thinking methods to demonstrate opportunity and execute for continuous improvement.
- Identify opportunities, charter (establish goals and scope) and execute projects to successful outcome.
- Work with business leaders as sponsors and process owners to realize goals of projects.
- Lead project teams and manage performance in a matrix organization.
- Perform complex data analysis, gather data through SAP/BI and develop process controls through analytics and statistical methods.
- Ensuring that appropriate Safety Management systems are established and implemented for all projects.
- Advanced knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.) Enterprise systems knowledge, SAP preferred, Statistical package experience (Minitab, SAS, SPSS or similar).
- General knowledge of operations and customer billing practices, project management and construction management practices, and contract administration.
- Knowledge of applicable state and federal regulations.
- Knowledge of company procedures, policies and operations.
- Four year undergraduate degree preferred and experience.
- 3 years or greater practical business experience in functional or operational role with regulated utility or comparable business organization.
Typical office environment but will vary based upon project demands.
Travel Requirements
20% but could be more or less depending on the project demands which will vary.
Other
- Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities).
- A strong sense of organization and schedule, ability to self-direct and prioritize a large number of often non-sequential tasks on multiple
- concurrent projects.
- Project planning skills: Good verbal and written communication skills (e.g. , presentation, listening, report writing).
- Computer literacy.
- Competent in the use of word processing, spreadsheets, flow-charting, project scheduling.
- SAP experience preferred.
- Financial analysis skill, including budget management, business modeling, and basic accounting knowledge.
Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates
Salary : $81,120 - $133,380
