What are the responsibilities and job description for the Utility Technician position at American Water?
Job Description
Job Title: Utility Technician
Posting Start Date: 11/3/25
Job Description:
Work Schedule
Monday to Friday 7:30 a.m. to 4:00 p.m. On-call rotation.
Monday to Friday 7:30 a.m. to 4:00 p.m. On-call rotation.
Primary Role
Performs a variety of tasks in assisting and participating in the locating, laying, repairing, and extending underground water mains and distribution pipes.
Key Accountabilities
Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance. Working knowledge of distribution/collection systems.
Experience/Education
As required. License requirements vary by state. Candidate must possess required licenses or have the ability to obtain within designated timeframe.
Class A CDL license required or will need to be obtained within a year.
Work Environment
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
Job Title: Utility Technician
Posting Start Date: 11/3/25
Job Description:
Work Schedule
Monday to Friday 7:30 a.m. to 4:00 p.m. On-call rotation.
Monday to Friday 7:30 a.m. to 4:00 p.m. On-call rotation.
Primary Role
Performs a variety of tasks in assisting and participating in the locating, laying, repairing, and extending underground water mains and distribution pipes.
Key Accountabilities
- Sets up barricades and places safety lights around work site to protect workers from street traffic.
- Breaks up asphalt and concrete, using pneumatic power tools for trenching and compaction.
- Manually digs valve boxes and curb boxes, using shovel and digging bar.
- Guides pipe sections, valves and fittings into position and holds pieces steady while worker tightens connections.
- Taps into pressurized water mains.
- Flares and connects copper and plastic piping.
- Installs repair clamps on pressurized water mains and service lines.
- Operates valves and fire hydrants.
- Investigates complaints and determines corrective action per company procedure.
- Operates pneumatic and/or hydraulic boring equipment.
- Completes all necessary forms, sketches, field notes and uses maps and records.
- Drives vehicles and/or trucks in performance of general job.
- Obtains and records water meter readings in company’s service area to ensure accurate billing of customers’ accounts within established timeframes.
- Accurately measures pressure and flow at meter to detect leaks.
- Responds to customer inquiries accurately and professionally.
- Performs turn ons and turn offs as necessary.
- Directs the activities of any personnel assigned.
- Performs any other duties as assigned by supervisor.
Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance. Working knowledge of distribution/collection systems.
Experience/Education
- High school diploma or equivalent
- Minimum 1 year in construction, plumbing, and/or building trades
As required. License requirements vary by state. Candidate must possess required licenses or have the ability to obtain within designated timeframe.
Class A CDL license required or will need to be obtained within a year.
Work Environment
- Outdoor work during seasonal heat and cold, and other adverse weather conditions.
- Must be able to perform essential functions and meet the physical requirements for the position.
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning