What are the responsibilities and job description for the Utility Person position at American Water?
Job Description
Job Title: Utility Person
Posting Start Date: 4/20/26
Job Description:
Position Information
Posted Range: $31.83 per hour
This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Primary Role
The Utility Person performs a variety of tasks in the operation and maintenance of water distribution and wastewater collection system facilities.
Key Accountabilities
Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates
Job Title: Utility Person
Posting Start Date: 4/20/26
Job Description:
Position Information
Posted Range: $31.83 per hour
This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Primary Role
The Utility Person performs a variety of tasks in the operation and maintenance of water distribution and wastewater collection system facilities.
Key Accountabilities
- Inspects, operates, maintains, troubleshoots, installs and repairs water distribution and wastewater collection system facilities including but not limited to a) water mains, valves, hydrants and service lines, 2) sewer lines, manholes and service laterals, and 3) pumping and flow control facilities.
- Responds to customer service inquiries including service disruptions, service line problems and grinder pump malfunctions.
- Investigates complaints and determines corrective action per company procedure.
- Performs new service activity including tap installation and records keeping.
- Monitors plant operations (as needed), water distribution and wastewater collection systems and makes adjustments as directed to control their operations.
- Operates and maintains plant process equipment as directed. Completes all necessary forms, sketches, and field notes and uses maps and records.
- Maintains all necessary records.
- Maintains tools and work equipment.
- Performs maintenance and light construction duties including repairs and/or improvements to physical plant, custodial duties, and related building and grounds activities.
- Performs facility mark-out pursuant to Pennsylvania One-Call.
- Performs other duties as assigned by supervisor.
- Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance.
- Working knowledge of distribution/collection systems.
- GED or high school diploma/state recognized education equivalency certificate
- Certifications/Licenses: PA DOT Certification required. Valid PA Driver's license required.
- Work is in environmental conditions including contact with wastewater, chemicals, fumes, odors and dust as a result of working with handling potentially hazardous wastewater treatment and laboratory chemicals.
- Exposure to potentially harmful pathogens and gases in raw unprocessed wastewater creating potential for blood borne/airborne disease.
- There may be electrical hazard conditions and/or exposure to inclement weather mostly of short duration.
- Position is subject to 24 hour call-out and overtime.
Champions safety
Customer obsessed
Cultivates innovation
Nimble learning
Drives Results
Collaborates
Salary : $32