Supervisor, Operations Support

Job Description

Job Title: Supervisor, Operations Support

Posting Start Date: 5/5/26

Job Description:

Primary Role

Responsible for supervising a department responsible for providing analytic, financial and process support to Operations on critical business needs. Develops, modifies and implements effective and efficient processes, programs and controls, championing innovation and

best practices. Complies and analyzes key performance indicators, makes recommendations for process improvements, and acts as liaison between financial and operating management on budgeting and financial reporting matters.

Key Accountabilities

• Partners with business leaders to develop and direct cost effective solutions that meet customers' expectations and technical requirements.
• Encourages best practices and innovation throughout operational areas, and works collaboratively to mitigate business risks.
• Defines and documents processes and manages execution to ensure compliance.
• Provides training to Operations staff on business processes and systems.
• Leads, directs and motivates staff, fosters the coaching and developmentof employees, and encourages knowledge sharing and open communicationamong employees and internal customers.
• Develops and analyzes performance management information for Operationsand Finance, including customer service, financial performance,regulatory compliance and other Operations' key performance indicators.
• Makes recommendations to improve performance in these areas.
• Coordinates and prepares data required for monthly, quarterly and annualclosings.
• Manages the preparation and distribution of standard field operationscontracts.
• Prepares RFPs, tabulates bids, sends award notices, andobtains insurance certificates.
• Supports Business Development byanalyzing new account transfer requirements.
• Ensures new accounts areavailable on system at the time of acquisition integration so thatanticipated revenue streams materialize.
• Provides analytical, process and administrative support for Operations'regulatory compliance programs.
• Generate data to initiate annual meter change program, contact customersvia letter and phone as needed, ensures records are accuratelymaintained, and develops documentation of compliance based on bestdemonstrated practice process.
• Coordinates cross connection and non revenue water related programs withOperations' staff, and exercises discretion in determining appropriateaction including disconnection of water service.
• Owns and manages various internal and SOX key controls for Operation.
• Collaborate with state operations leads, CSC billing and collections toreduce A/R and customer call volume.
• Manages entry and/or submission of purchase orders, work orders, miscellaneous invoices, disbursements and contractor billings as needed.
• Ensures data is entered acxcurately, and manages collection of past due invoices.
• Serve on special project teams for various initiatives, business development and continuous improvement efforts.
  
  

Knowledge/Skills

• Extensive knowledge of asset database (PowerPoint), JD Edwards, ORCOM,Movaris and Microsoft Office applications (Excel, Word, Access).
• Understanding of financial reporting requirements, methods of process development and analysis, and use of analytical tools.
• Understanding of Sarbanes-Oxley principles and requirements.
• Expert knowledge of internal company processes relevant to this position.
• Excellent analytical, quantitative, problem solving and decision making skills.
• Strong planning, organizational and project management skills.
• Ability to utilize multiple methods of analysis.
• Strong leadership skills and the ability to build productive working relationships with other functions, lead cross-functional teams, and motivate and develop staff.
• Ability to communicate effectively at all levels of the organization and with external stakeholders.
• Strong focus on quality and customer service.
• Ability to effectively train others in systems and processes.
• Ability to lead change and learn new systems (SAP).
  
  

Experience/Education

• Bachelor's Degree in business, management or related field required.
• Equivalent experience may be substituted for education.
• Minimum of five (5) years experience managing or supervising a function and its staff.
• Experience using analytical tools and defining and documenting processes.
• Experience communicating directly with external customers.
• Experience in training others in systems and processes.
  
  

Travel Requirements

• Occasional day or overnight travel required.
  
  

Work Environment

• Office environment, with some time spent in field office locations.
  
  

Key Interfaces/Relationships

• Operational, Finance, and Shared Services personnel.
• External stakeholders including customers, government officials and regulators.
• Senior management.
  
  

Competencies

Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

Self-Awareness

Prioritizes & Role Models Safety