What are the responsibilities and job description for the Operations Supervisor position at Norfolk Iron & Metal?
Operations Supervisor - Hybrid 2nd & 3rd Shift (5p to 1:30a)
Position Summary
The Operations Supervisor is responsible for leading manufacturing operations across a hybrid schedule (5p to 1:30a) supporting both 2nd and 3rd shift production teams. This role requires a hands-on leader who excels in lean manufacturing principles, employee development, process improvement, and operational excellence. The Operations Supervisor will drive safety, quality, productivity, and continuous improvement while building a highly engaged and accountable workforce during extended off-shift coverage.
The ideal candidate is a strong coach and mentor with proven experience implementing Lean Manufacturing tools, leading change initiatives, managing employee performance, and fostering a culture of accountability and continuous improvement.
Essential Responsibilities
Operations Leadership
- Provide daily supervision and direction for manufacturing staff across 2nd and 3rd shifts.
- Ensure production schedules, quality standards, and customer requirements are achieved.
- Monitor key performance indicators (KPIs) including safety, quality, productivity, scrap, and labor efficiency.
Employee Development & Leadership
- Coach, mentor, and develop employees to improve performance, engagement, and advancement opportunities.
- Conduct regular performance evaluations and provide ongoing feedback.
- Develop training plans and support cross-training initiatives to build workforce flexibility.
- Promote a culture of accountability, teamwork, and respect throughout the organization.
Performance Management & Discipline
- Address employee relations issues promptly and professionally.
- Conduct investigations as needed and administer corrective actions consistent with company policies.
- Maintain thorough and accurate documentation regarding employee performance and disciplinary matters.
- Ensure consistent application of policies, procedures, and workplace standards.
Lean Manufacturing & Continuous Improvement
- Champion Lean Manufacturing principles throughout the operation.
- Drive implementation and sustainability of 5S programs.
- Identify waste reduction opportunities and implement process improvements that improve safety, quality, delivery, and cost performance.
- Support standardized work development and process discipline.
Change Management
- Lead change initiatives and effectively communicate operational changes to employees.
- Build employee engagement and commitment during transitions.
- Partner with leadership teams to execute strategic operational improvements.
- Support implementation of new equipment, processes, systems, and organizational changes.
Safety & Compliance
- Promote a strong safety culture and ensure compliance with all company safety policies.
- Conduct safety observations, audits, and investigations.
- Lead corrective actions resulting from safety incidents and near misses.
- Ensure compliance with environmental, health, and regulatory requirements.
Required
- Associate's degree or equivalent combination of education and manufacturing leadership experience.
- Minimum 3-5 years of manufacturing supervisory experience.
- Demonstrated success implementing Lean Manufacturing principles.
- Strong understanding of continuous improvement methodologies.
- Experience managing employee discipline and employee relations.
- Excellent communication, coaching, and leadership skills.
- Ability to work a hybrid schedule supporting both 2nd and 3rd shifts for an extended period.
- Proficiency with Microsoft Office
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