Customer Service Representative/Administrative Assistant

Customer Service Representative / Administrative Assistant

Job Summary

We are seeking a dependable, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative / Administrative Assistant. This role combines customer service, administrative support, data entry, and general office coordination to help ensure efficient daily operations.

The ideal candidate is an excellent communicator, a strong problem-solver, and someone who can manage multiple priorities while maintaining a professional and positive attitude. This individual will serve as an important point of contact for customers while providing essential administrative support to the team.

Key Responsibilities

Customer Service

• Respond to customer inquiries by phone and email in a timely, professional, and courteous manner.
• Assist customers with orders, product questions, service requests, and general account inquiries.
• Resolve customer concerns, troubleshoot issues, and coordinate with internal departments to find effective solutions.
• Maintain accurate customer records and follow up to ensure customer satisfaction.
• Build and maintain positive relationships with customers through clear communication and reliable service.

Administrative Support

• Perform data entry, maintain records, and update customer and company information.
• Prepare, organize, and maintain documents, reports, spreadsheets, and other business records.
• Assist with order processing, scheduling, filing, and general office coordination.
• Monitor incoming emails and communications, ensuring requests are directed to the appropriate team members.
• Support daily office operations and assist management with administrative projects as needed.
• Maintain organized digital and physical filing systems and help improve office processes.

Team Collaboration and Organization

• Communicate effectively with team members and other departments to ensure tasks are completed accurately and on time.
• Prioritize competing responsibilities while maintaining attention to detail.
• Identify opportunities to improve efficiency, organization, and customer service.
• Handle confidential company and customer information with discretion and professionalism.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with computers, email, spreadsheets, and standard office software.
• Ability to learn new software systems and processes quickly.
• Strong problem-solving skills and the ability to work independently.
• Professional demeanor and a customer-first mindset.
• Ability to multitask, manage deadlines, and adapt to changing priorities.
• Previous customer service or administrative experience preferred.

American Tape & Label is a printing company for product labels and stickers. We have been a family-owned and operated business since 1972. We produce products for commercial and Retail companies throughout the United States and internationally. We are seeking someone to join our team who takes pride in their work. We are seeking a Shift Lead/Production Manager. We genuinely care about our employees and want them to enjoy their environment. We work hard to make sure your needs are taken care of as well as putting out a great product for our clients. You will be an important part of this company.