Admin Assistant

P

Provide support to management in the form of orchestration of administrative functions.

Help retain customers by exceeding their expectations through follow up contact with them and through the accurate transcription of customer information.

Principle Duties and Responsibilities

• Answer phones and handle incoming calls
• Dispatch new jobs and create job information
• Data entry using approved computer software
• Type and process paperwork and business correspondence
• Create invoices
• Schedule work
• Perform customer billing
• Prepare production paperwork for the following day
• Make Collection Calls
• Working with Insurance Adjusters and mortgage companies
• Complete inner-office documentation

Additional Duties and Responsibilities

• Conduct follow-up phone calls

Decision Rights and Authority

• Scheduling of service vehicles and technicians

Working Relationships and Scope

• Maintain timely communication and flow of information with technicians, service providers, estimators and project managers

Performance Competencies

• Oral Communication – Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, use questioning to accurately identify the type and extent of problem and describe the steps that will be taken. Adaptable and able to think on his/her feet.
• Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
• Planning & Organizing – Plans, organizes, and schedules their time in an efficient and productive manner. Focuses on key priorities. Effectively manages multiple projects simultaneously. Pays attention to details. Manages personal time well.