What are the responsibilities and job description for the Outbound Customer Service Representative position at American Residential Warranty?
Join a Professional, Fast-Paced Team – Grow Your Career in Billing & Collections!
We’re seeking a Billing & Collections Representative to join our team in Boca Raton. If you have strong communication skills, a knack for negotiating, and experience in billing, collections, or account recovery—you could be a great fit.
In this role, you'll be responsible for contacting customers with past-due balances, collecting payments, resolving billing issues, and offering service upgrades when appropriate. We offer a supportive environment, paid training, and the ability to grow professionally while earning performance-based bonuses.
Schedule:
- Monday – Friday: 8:30 AM – 7:00 PM
- Saturday: 8:00 AM – 5:00 PM
You will be scheduled 8 hour shifts in these timeframes.
Full-time availability required; schedules may include rotating Saturdays.
What You’ll Do:
- Contact customers by phone, email, or text to recover past-due payments on active or inactive accounts
- Negotiate payment arrangements, offer solutions, and collect secure payment information
- Assist with account updates and billing corrections, ensuring accurate records
- Identify upsell opportunities to help customers enhance their service experience
- Log all customer interactions accurately in the system
- Achieve daily/weekly goals for collections and service upgrades
- Follow compliance standards and company policies during all interactions
What We’re Looking For:
- Previous billing or collections experience preferred, especially in a phone-based or call center environment
- Strong communication, negotiation, and customer service skills
- Comfortable handling challenging conversations with professionalism
- Organized and detail-oriented with the ability to multitask
- Tech-savvy with basic computer and CRM system experience
- High school diploma or equivalent
- Bilingual (English/Spanish) is a plus, but not required
Compensation & Benefits:
- $16/hour base pay weekly commissions
- Estimated total compensation: $40,000 – $60,000/year
- Paid training and career development opportunities
- Weekly bonus incentives
- Health benefits, paid time off, and more
- Professional and supportive work environment
If you're ready to take the next step in your career with a company that values performance and professionalism — apply today!
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Referral program
- Vision insurance
Work Location: In person
Salary : $40,000 - $60,000