What are the responsibilities and job description for the Service Administrator position at AMERICAN REFRIGERATION COMPANY, LLC?

Core Responsibilities

Requests, processes, and accurately reconciles service technician paperwork including but not limited to:
1. Time Slips
2. Work Orders
3. Expense Reports
Generates invoices for work performed
Drafts and maintains purchase orders
May assist with Accounts Receivable duties
Handles communications by email, mail, fax
Answers and directs incoming telephone calls
Maintains technician and customer files
Assembles and distributes maintenance logbooks
Reviews and interrogates service billings and contract performance to ensure profitability
Setup and Maintenance of service contracts
Assists with scheduling meetings, arranging travel, issuing memos, distributing information to customers and staff, and other administrative tasks as required
Be a positive and encouraging presence in the office
Become proficient and lead on Jonas functions, including eMobile, tablets
Maintain customer rate sheets, and Jonas billing rate

Qualifications & Experience

SOFTWARE EXPERIENCE NECESSARY:
1. Microsoft Suite
2. Jonas Construction Software Preferred
Strong written and verbal communication skills
Understand the nuances of working in a union environment
High-level problem solving abilities
Ability to manage shifting priorities

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Service Administrator