What are the responsibilities and job description for the Call Center Representative position at American Orthopedic Partn?
POSITION SUMMARY:Our call center representatives handle multiple phone calls using established scripts, protocols and service processes. They respond to each call in an efficient, effective, and professional manner.Patient Care Coordinators in our Orthopaedic Surgery practice perform duties that include but are not limited to: scheduling patient appointments, checking patients in, collecting payments, setting up appointments for MRIs, scanning, printing, verifying insurances, and maintaining patient records.This position will be mainly based in our Queens office, and may require travel to our Manhattan or Brooklyn offices as needed to back up other colleagues if they call out.* POSITION REQUIREMENTS :High School Diploma or equivalent.Minimum 2 year experience preferred.Strong customer service skills with ability to multi-task.Orthopedic specialty experience preferred.Ability to complete documentation promptly and accurately.Ability to use sound judgment; possess a calm disposition and the ability to work easily with othersFamiliar with Criterions EMR or similar EMR/EHR platformsEnglish/Spanish bilingual is a PLUSAble to drive is a PLUS not mandatory.DUTIES AND RESPONSIBILITIES :*Duties and responsibilities may vary by office; including but not limited to:Greet patients politely and professionally immediately upon arrival.Schedule patient appointments.Update patient records to ensure accurate information: contact information, insurance, medical history, etc. as required.Patient registration and collection of co-insurance and co-payments.EMR software data entryRelay important information regarding appointments, financials and follow-up to patients.Ask and record source of referral for all new patients.Comfortable with traveling throughout the five boroughsPunctual with timeMaintain cleanliness of work space and waiting room area.Job Type: Full-timeSalary: $17.00 - $20.00 per hourBenefits:401(k)Dental insuranceFlexible spending accountHealth insuranceHealth savings accountPaid time offVision insuranceSchedule:Monday to FridayEducation:High school or equivalent (Required)Experience:Medical Front Desk: 1 year (Preferred)Work Location: In personCompensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience.We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Please note we participate in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the United States.
Salary : $17 - $20