What are the responsibilities and job description for the Access Center Patient Care Representative position at American Orthopedic Partn?
We are seeking a qualified phone operator to join our Access Center team. Core responsibilities include:
- Schedule patients for treatments by multiple providers and treatment areas
- Manage incoming and outgoing calls for patients
- Check email daily to ensure timely communication
- Resolve customer issues and deliver exceptional customer service
- Utilize the Well App to assist patients as needed and respond to inquiries
- Attach all incoming fax reports to patient charts
- Create and fax x-ray scripts for patients to the appropriate locations
- Process medication refill requests by forwarding them to the provider as patients call
- Generate work or school notes based on doctor recommendations and send them to patients via email or fax
- Ability to communicate effectively over the phone with patients
- Accurately enters into the computer patient demographics, insurance information, and other pertinent patient information
- Communicates using active listening, thinking/analysis, and appropriate professional response
- Manage the maintenance of the providers’ schedules
- Handle online appointment requests in a timely manner
- Provide translation assistance for Spanish speaking patients
- Assist team members with questions pertaining to scheduling
- Must be able to sit for prolonged periods of time
- Other duties as assigned by management
Required Skills & Experience
- Candidate must have a High School Diploma
- Excellent verbal and communication skills
- Medical health insurance background helpful
- Medical office background experience preferred
- Customer service skills
- Multi-tasker
- Candidate should be familiar with EMR
Salary : $17 - $20