What are the responsibilities and job description for the IT Specialist position at American Medical Missouri?
End-User SupportJob Description: IT Support Specialist
Position Overview
The IT Support Specialist is responsible for providing technical assistance, troubleshooting, and support to end users across the organization. This role ensures that hardware, software, and network systems function efficiently and securely. The IT Support Specialist is a key contributor to maintaining operational continuity and delivering a positive technology experience for employees.
Key Responsibilities
- End-User Support
- Technical Troubleshooting
- Systems & Network Support
- Asset Management
- Security & Compliance
- Documentation & Training
Qualifications
Required
· High school diploma or equivalent; associate or bachelor’s degree in IT or related field preferred.
· 1–3 years of experience in IT support, help desk, or technical troubleshooting.
· Strong understanding of Windows environments.
· Knowledge of common business applications (Microsoft 365, Teams, Acrobat, etc.).
· Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, 802.11x).
· Excellent customer service and communication skills.
· Reliable transportation.
Preferred
· Relevant certifications such as CompTIA A , Network , Microsoft MCP.
· Familiarity with Powershell, EntraID, Exchange Online, and Sharepoint
· Strong understanding of HIPAA compliant computer operations.
· Experience with ticketing systems (e.g., Jira, Zendesk, Atera).
· Experience with mobile device management (MDM) tools.
Pay: $20.00 - $30.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $30