What are the responsibilities and job description for the Merchant Funding Specialist position at American First Finance?
Description
Merchant Funding Specialist
The Merchant Funding Specialist is responsible for engaging existing American First Finance merchants via phone to enhance utilization and improve performance. This role works closely with merchants, sales teams, technology partners, and internal stakeholders to strengthen merchant relationships. It requires a customer-focused mindset, strong communication skills, and a proactive, solution-oriented approach. The pace is fast, ideal for a driven, efficient, and collaborative individual who can also work independently.
Deliver a first-class customer experience that reflects AFF’s Core Values.
We’re looking for someone who is passionate about both personal and organizational success.
What We Offer:
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or (800)645-2611 Ext. 1
Merchant Funding Specialist
The Merchant Funding Specialist is responsible for engaging existing American First Finance merchants via phone to enhance utilization and improve performance. This role works closely with merchants, sales teams, technology partners, and internal stakeholders to strengthen merchant relationships. It requires a customer-focused mindset, strong communication skills, and a proactive, solution-oriented approach. The pace is fast, ideal for a driven, efficient, and collaborative individual who can also work independently.
Deliver a first-class customer experience that reflects AFF’s Core Values.
We’re looking for someone who is passionate about both personal and organizational success.
What We Offer:
- Competitive compensation
- Paid time off, 401(k) matching, medical, dental, and vision benefits
- Advancement opportunities in a high-growth organization
- A diverse, collaborative, and fun work environment
- Provide prompt, high-quality service for all inbound merchant communications
- Conduct outbound calls to drive merchant performance and engagement
- Accurately document interactions in Sugar CRM
- Share merchant feedback with AFF management
- Prioritize tasks to ensure efficient merchant support
- Resolve merchant requests submitted via Sugar CRM
- Manage updated agreements based on new terms
- Maintain expert knowledge of product/program terms and merchant settings
- Update merchant profiles with changes to contact, banking, or risk data
- Coordinate merchant training when needed
- Support dealer receivable balance management
- Administer merchant incentive programs
- Facilitate funding support for existing merchants
- Perform other duties as assigned
- High school diploma (additional education is a plus)
- At least 3 years of experience in operations, financial services, or merchant services
- Proficiency in Microsoft Outlook, Word, and Excel
- Strong time management, organizational, and analytical skills
- Excellent verbal and written communication
- Goal-oriented and persuasive
- Detail-oriented with strong process focus
- College degree
- Bilingual in English and Spanish
- Experience in tele-sales
- Background in consumer finance
- Experience in dealer retention and relationship management
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or (800)645-2611 Ext. 1