What are the responsibilities and job description for the Field Support Specialist position at American First Finance?
Sales Support Specialist
American First Finance (AFF) is seeking a dynamic and motivated Sales Support Specialist to join our team in Miami, FL area. This role offers an exciting opportunity to develop and refine your sales skills while working closely with a Senior Area Sales Representative to promote and support our retail financing programs.
As a Sales Support Specialist, you will focus on maintaining and enhancing relationships with our existing retail partners, ensuring they maximize the benefits of AFF’s financing solutions. You will provide hands-on training, strategic sales support, and guidance to merchants, empowering them to attract more customers and drive sales growth. This role is ideal for a proactive, goal-driven professional who excels in a fast-paced environment.
What We Offer:
- Competitive base salary with uncapped commissions
- Monthly mileage and cell phone reimbursement
- Paid training and career development opportunities
- Flexible time off and industry-leading benefits
- A high-growth organization with advancement opportunities
- A diverse, collaborative, and engaging work environment
Key Responsibilities:
- Utilize AFF’s Customer Relationship Management (CRM) and reporting tools effectively.
- Build, maintain, and enhance relationships with existing retail partners to ensure customer satisfaction and retention.
- Conduct 6-8 store visits per day, delivering hands-on training and support.
- Increase same-store utilization of AFF’s financing programs to drive overall portfolio growth.
- Meet and exceed established performance and sales goals.
- Maintain in-store marketing materials and collateral to support merchant engagement.
- Assist the Senior Area Sales Representative with targeted merchants requiring additional training and support.
- Provide strategic sales insights and recommendations to business owners and managers.
- Perform additional duties as assigned.
Qualifications:
- High energy, excellent organizational skills, and strong integrity.
- Bachelor’s degree preferred, but not required.
- Proven track record of achieving measurable sales goals.
- Outstanding face-to-face relationship-building skills.
- Self-motivated with the ability to manage and optimize your schedule.
- Strong collaboration skills with internal teams, including Marketing, Training, and Sales Operations.
- High sense of urgency and customer service orientation.
- Ability to thrive in a fast-paced, results-oriented environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent follow-up skills and responsiveness.
- Valid driver’s license and car insurance for regional travel.
Preferred Skills:
- Experience in B2B sales presentations.
- Background in retail consumer finance or merchant services.
If you are a motivated professional looking to grow within a high-performing organization, we encourage you to apply today! Join us in shaping the future of retail financing with American First Finance.
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
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Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
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FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1