What are the responsibilities and job description for the Franchise Training Specialist position at American Family Care?
Summary
Advanced Project Leader responsible for managing the training curricula with a focus on development, delivery, assessment, and revision of training content, focusing on Franchise Owners and their staff.
Essential Duties and Responsibilities
· In collaboration with Franchise Operations, Administrative support, Training staff, and Subject Matter Experts, partner with Instructional Designers to liaise between design, function, and delivery of training curricula to create a measurable resource.
· Align training curricula with company policies and procedures.
· Adapt training programs and materials in response to regulatory, policy, and procedure changes.
· Effectively manage training projects to meet deadlines.
· Facilitate connections between Franchisees and appropriate vendors during both the onboarding phase and the continual operation of Franchisees’ clinics
· Partner with Instructional Designers and provide guidance on how to leverage day-to-day administration and management of Learning Management System (LMS)
· Assist in the creation of educational content, to be reviewed by Subject Matter Experts
· Partner with Instructional Designers to determine best training modalities.
· Partner with Instructional Designers to help identify content to develop eLearning modules, instructor-led training, blended learning, self-study guides, and job aid to address performance errors.
· Remain current in industry trends and technology solutions for employee development.
· Report outcomes of training sessions to Training Department and Senior Franchise leaders.
· Directly manage UC 101 and Franchise CA School, to include planning all logistics for hosting the events.
· Assist in the implementation of software enhancements and new features.
· Assist in developing training manuals, documents, and other presentation materials.
· Aid in the planning and execution of the annual American Family Cares Franchise Conference, including attending the conference
· Assist with implementation of the New Hire Training Program, and Cross Training Program
· Collect, review, and report on feedback/survey review from attendees; as well as recommend a strategy for new and/or revised goals if needed.
· Maintain a project folder that is assessable to the Training Department.
· Meet with approved vendors to remain current in product offerings and understanding the best practices for each vendor/platform
· Maintain and conduct routine up-to-date training and proficiency with Subject Matter Experts (SMEs).
· Partner with Director, Training & Development in the onboarding of new employees to the department
· Travel up to 50%
· Travel up to 50%
Other Duties and Responsibilities
· Other duties and responsibilities as assigned.
· Manage travel arrangements including car and hotel as needed.
· Follow all organizational rules, policies and procedures.
· Regular attendance to meet training schedule requirements.
Qualifications
· Experience in designing and delivering PowerPoint presentations and delivering training materials in an understandable manner.
· Well versed in Microsoft Office and products.
· Ability to understand and communicate to others the operation of complex computer systems.
· Above average verbal and written communication skills.
· Strong facilitation skills.
· High level of comfort and fluency with computer systems, databases, eLearning, and course-authoring software.
· Excellent project management skills and an in-depth understanding of common business training techniques.
· Problem solving and critical thinking dedicated to continuous improvement. Attention to details, and deadline oriented .
Education and Experience
· BS degree in Health Care Administration, Business Administration, or closely-related field required.
· Two years of training experience for a Franchise system preferred.
· Prior experience in the learning and development of employees required.
· Minimum of four years of nursing or medical office, or similar experience or training preferred.
· Experience using healthcare systems is desired.
Physical Demands/Work Environment (optional)
· Office environment (occasional clinical environment, with potential exposure to potentially infectious material and chemicals).
· Sitting and keyboarding for extended periods of time.
· Close computer work for extended periods.
· High attention to detail and ability to focus.
