What are the responsibilities and job description for the Manager, Radiology Services position at American Family Care?
Summary
The Manager, Radiology Services, is a pivotal leadership role responsible for the comprehensive oversight and strategic advancement of all Radiology services and associated imaging systems. This includes managing daily operations, ensuring exceptional patient care and quality outcomes, leading technology and equipment lifecycles, and maintaining robust Picture Archiving and Communication Systems (PACS) and related IT infrastructure. This role serves as a key liaison across departments and with vendors, directly supporting the clinical and operational success of our imaging capabilities.
Essential Duties and Responsibilities
I. Radiology Operations & Quality Management:
- Leads overall Radiology Services, ensuring efficient workflow, optimal patient throughput, and delivery of high-quality imaging.
- Develops and maintains the X-ray training program in collaboration with the AFC Training Department, emphasizing radiation protection techniques and accurate digital image/report preparation for EMR, RIS, and PACS.
- Establishes, performs, and oversees Quality Assurance/Quality Control (QA/QC) programs and drives associated process improvement initiatives.
- Creates and maintains comprehensive radiology procedure guides for all clinics.
- Updates and ensures adherence to AFC Radiology Policies and Procedures.
- Serves as the Radiation Safety Officer, responsible for State Registrations/Renewals, and the tracking and resolution of any violations.
- Oversees Dosimetry programs.
- Actively plans and participates in the opening of new clinics, ensuring adherence to AFC standards for radiology services and seamless informational flow.
II. Imaging Systems (PACS) & IT Support:
- Maintains workflow and optimizes PACS systems and interfaces to ensure satisfaction for all stakeholders, in collaboration with the IT department.
- Manages the daily operations of Picture Archiving and Communication Systems (PACS), overseeing equipment maintenance, systems testing, upgrades, and necessary installations.
- Provides X-Ray/PACS IT support for all AFC locations, including on-site service when indicated, in collaboration with the IT department.
- Assists in identifying and troubleshooting issues related to delayed study transmission, missing demographic information, and inaccurate data, working closely with the IT department.
- Documents all IT service tickets, including issue resolution and downtime, escalating as needed.
- Collaborates with the IT department on the addition of new clinics and equipment to ensure quality and timeliness of imaging study information flow and seamless interfaces.
- Performs regular audits and data backups to prevent information loss, in conjunction with the IT department's protocols.
- Customizes PACS interfaces and functionality to support specific radiology needs, in collaboration with the IT department.
- Serves as the primary point of contact for PACS-related inquiries and tickets, aiming to minimize downtime, often coordinating with the IT help desk.
- Tests, troubleshoots, and validates integration-related issues across systems, working closely with IT and vendor teams.
- Coordinates with IT and vendor teams to ensure PACS integrates smoothly with other systems, such as EMRs (e.g., Experity).
- Collaborates with PACS vendors for maintenance, upgrades, and support, maintaining positive vendor relationships, and involving the IT department as appropriate.
- Performs quality checks on image data and workflows (e.g., HIPAA, DICOM, ACR guidelines).
- Develops and produces operational and performance reports to ensure timeliness, quality, and accountability; tracks system usage and performance metrics; and analyzes data to identify trends and areas for improvement.
III. Equipment Procurement & Management:
- Assists the Purchasing Department with X-Ray equipment service, procurement, and sales.
- Oversees the calibration of all AFC X-ray equipment on an 18-month rotation, including preventative maintenance.
- Maintains an updated inventory of X-ray equipment and recommends upgrades/replacements based on performance and technological advancements.
- Manages and reviews all X-ray equipment service records.
- Processes and approves radiology invoices.
- Monitors vendor contracts for imaging equipment and systems, evaluating their performance and service level agreements.
- Stays current on new features, tools, and updates offered by imaging equipment and system vendors.
Qualifications
- Exceptional organizational and communication skills are essential, with a proven ability to handle multiple tasks accurately and timely while maintaining positive customer service behaviors.
- Strong PC skills, including proficiency with MS Office (especially Excel).
- Proficient with operating systems, databases, and networks relevant to imaging systems.
- Demonstrated knowledge, skills, and abilities (KSA) to install, configure, and troubleshoot PACS hardware and software.
- Experience with DICOM and HL7 standards is required.
Education and Experience
- Associate's degree from an approved school of radiologic technology required.
- Current ARRT (American Registry of Radiologic Technologists) certification required.
- Bachelor's Degree in a healthcare-related field or Information Technology preferred.
- Minimum of five (5) years of progressive experience in radiography, with at least two (2) years in a leadership or supervisory role.
- Demonstrated experience in PACS administration and/or radiology operations with significant IT exposure.
- Experience with purchasing and vendor management related to X-ray equipment is highly desirable.
Other Duties and Responsibilities
- Performs other duties and responsibilities as assigned to support the needs of the organization.
Flexible work from home options available.
