Manager-Tech Risk & Control (Exam & Audit Management)

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Joining ETS Governance & Control means helping protect American Express customers and company through integrated, intelligence-driven technology risk and control management. Operating at the intersection of technology, governance, and risk, the team partners across the enterprise to modernize the foundation, advance risk intelligence, demonstrate trust at scale, and reduce material risk—enabling innovation with the right controls in place.

By building simplified, consistent frameworks and embedding continuous assurance, ETS Governance & Control enhances transparency, accountability, and sustainable risk reduction. The work is about empowering confident decisions, accelerating responsible delivery, and ensuring controls evolve with the business to strengthen trust and reduce enterprise risk at scale.

ETS Exam and Audit Management Manager

The Manager of ETS Exam Management will be responsible for managing ETS owned or impacted exams, audits, and reviews, and supporting the tracking of open Issues, Corrective Actions (CA), Matters Requiring Attention (MRA), and other regulatory or audit actions across ETS. The successful candidate will collaborate across lines of defense and organizations to manage, track, and report on open actions from audits, reviews, and/or exams to various stakeholders as well as provide consultative services on drafting Self-Identified Issues (SIIs) and findings remediation plans in collaboration with ETS SLTs and SMEs. This position will report into the Director of ETS Exam Management within the ETS Governance & Control organization.

Responsibilities

• Manage American Express regulatory engagements, internal compliance audits, and external assessments for ETS programs, processes, and procedures
• Respond to audit and examination requirements from both internal auditors and external examiners.
• Understand and be able to develop, implement, and follow-through on the lifecycle components of an MRA.
• Collaborate with Internal Audit Group, and 2nd line of defense partners to align data for reporting.
• Track and report status of open findings, CAs, MRAs for Technology across the three lines of business.
• Provide understanding of results, findings, action plans, etc. to include plan activities, actions of coordination, priorities, steps, process, and timeline for monitoring.
• Create and maintain an accurate flow of audit and exam information including schedules, results, and statuses.
  
  

Qualifications

• 5 years of Information Security or Technology Risk Management leadership experience.
• Bachelor’s degree.
• Experience working with Regulators and in complex regulated businesses.
• Experience developing and reporting on project metrics to provide for various levels of an organization.
• Leadership and team-building skills, with a consistent track record for successful delivery of projects.
• Understanding of information security regulatory landscape.
  
  

Preferred Qualifications

• Security and risk certifications (risk and regulatory – CISA, CISM, CRISC) or CISSP preferred.
• Strong in risk management. Ability to link threats to risk tolerance and control effectiveness measurements.
• Strong writing skills: the ability to frame messages for specific audiences and communicate information about complex issues to collaborators in a clear and easy to understand way.
• Experience in information security disciplines with emphasis on vulnerability management, data protection, infrastructure security, application security, identity and access, incident management and data analytics.
• Experience as an auditor in 2nd, 3rd, or regulatory spaces.
• Experience working with a diverse audience, under tight deadlines, and negotiate successful outcomes to challenging problems.
• Ability to work cross-functionally with ETS and Information Security teams.
  
  

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.