What are the responsibilities and job description for the Manager-Compliance US Consumer position at American Express?
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
This position will be a key member of the Line of Business Compliance team supporting Travel & Lifestyle Services (“TLS”), which provides American Express Card Members globally with a full range of travel and lifestyle products. The successful candidate will be responsible for providing compliance oversight and guidance for TLS’ Digital Platform, Travel Benefits, and Lounge. Focus will be dedicated to reviewing and challenging new product development, marketing strategies, risk management initiatives, process control, customer communications, and complaints.
Responsibilities:
- The Compliance Officer will be the lead for overseeing compliance for the Business, managing multiple products and projects, acting independently, and making decisions representing the LOBCO team during interactions with Business partners.
- Liaise as required with the relevant stakeholders, including but not limited to: Internal Audit, internal Independent Compliance Testing team, General Counsel, Operational Risk, Control Management, and Privacy Office.
- Effectively manage Issue Management activity process to ensure timely closure of gaps and customer remediation where required.
- Participate in the Risk Assessment process to ensure that all applicable laws and regulations are mapped to the applicable business processes.
- Drive implementation of policy and regulatory requirements in the areas of travel, consumer protection, privacy and other relevant federal, state and international regulations throughout marketing, and product development.
- Provide expert compliance guidance and support when the Business is developing new product claims and disclosures for marketing and advertising material.
- Assist in review of new and/or enhanced products and services as part of the New Product Development process to assess compliance risks.
Eligibility Requirements:
- Minimum 2 - 5 years’ experience in Compliance or related activities, preferable within the financial services industry.
- In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk assessment and control assessments.
- Proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment.
- Professional maturity and confidence in expressing a point of view with management.
- Ability to identify and understand key risks, issues, and trends and to develop meaningful information to be shared with leadership.
- The ability to handle multiple tasks and prioritize work in a highly deadline-intensive environment is required.
- Strong knowledge of applicable laws and regulations pertaining to consumer protection, privacy, and advertising, and travel.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Salary : $89,250 - $150,250