Universal Banker

This is an anticipated opening with an expected start date in late August/early September.

Company Overview

American Bank is a dedicated community financial institution committed to serving the diverse needs of local families and businesses across multiple parishes. Since 1964, we have built a reputation for friendly service, community involvement, and trusted banking solutions that foster growth and stability.

Job Summary

We are seeking an energetic and customer-focused Universal Banker to join our growing team in. In this vital role, you will be the friendly face of the bank, providing exceptional service while handling a variety of banking transactions and promoting our financial products. Your enthusiasm and expertise will help strengthen customer relationships, support sales initiatives, and ensure smooth banking operations.

Position Summary:

The Universal Banker has all of the knowledge, skills, and abilities to perform as a Teller and/or fulfill responsibilities related to account opening and maintenance. The primary focus of this role at any given time will be dependent upon the current needs of the branch. The Universal Banker meets the needs of customers by providing excellent customer service.

Job Responsibilities:

· Open and maintain all types of Consumer and Business accounts in accordance with bank policy, including but not limited to BSA, providing accurate quotes on rates, fees and other disclosures, OFAC

· Ensure all account opening documents, maintenance forms, and transactional records are accurately completed, scanned, and retained according to bank policy.

· Maintain advanced knowledge of both personal and business banking products

· Perform New Account Due Diligence

· Perform account maintenance as needed – hot card/reorder, reset PINs, order checks, reset online banking passwords, etc.

· Close accounts when requested, ask probing questions to determine if there was a service error and try to retain the relationship if possible

· Answer customer inquiries via in person or telephone regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

· Refer customers to proper department for issues that cannot be resolved.

· Work either the desk or the teller line as needed; and ensure teller cash drawer remains within limits

· Serve as Vault Teller as needed; process cash/coin transactions and balance vault

· Complete all teller transactions with accuracy and according to bank policy and procedure, transaction aspects including but not limited to, cash verification, ensuring proper endorsement rules are followed, obtain proper identification and issue receipts

· Examine checks deposited and complete hold notices, availability based on regulation requirements for funds availability

· Identify counterfeit currency, count and roll loose coins

· Ensure work station is properly supplied.

· Review and process various branch reports, ensuring accuracy and resolving discrepancies

· Complete wires requests and send to proper department

· Conduct monthly vault teller audits, vacation/sick audits, and quarterly safety deposit box audits as needed

· Back up Branch Manager as needed

· Consistently support the Bank and its core values

· Follow all policies and procedures

· Additional duties may be assigned by supervisor

Requirements:

· High school diploma or equivalent

· 3 year experience as Teller, CSR, UB or other retail banking position

· Clerical, administrative, or sales experience preferred

· Excellent written, verbal, and interpersonal communication skills

· Ability to navigate and learn new computer systems

· Exceptional organizational, time management, problem solving, and decision-making skills

· Strong customer service skills

· Honesty and integrity

· Ability to work accurately and efficiently, with close attention to detail

· Ability to work independently while having a strong commitment to team orientation

· Ability to follow directions, comprehend new training, and adapt to changes in regulations, policies, and procedures

Benefits:

· Medical, Dental, and Vision Insurance

· Company Provided Life and Disability Insurance

· Paid Time Off

· 401(k) with Employer Match

· Tuition and Professional Development Assistance

American Bank is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $20