Branch Manager

Position Summary:

The Branch Manager’s role is to ensure the smooth and effective operation of the branch, while keeping customer service as the top priority. Consistently meet expectations for growth and income as well as other objectives set for the branch by management. Managers oversee the staff of their location(s), ensuring the highest level of performance and compliance.

Job Responsibilities:

• Manage branch employees, including feedback, training, discipline, and scheduling
• Ensure branch employees are appropriately trained and able to perform their duties
• Promote branch by developing existing customer relationships and acquiring new customers
• Resolve customer issues and concerns as they arise and ensure appropriate follow-up
• Maintain advanced knowledge of both personal and business banking products
• Represent the bank at community events
• Ensure all operations, security, and audit policies and procedures are followed
• Act as backup for other branch positions as needed
• Process and close consumer loan applications
• Be present and available in the branch as much as possible
• Hold regular branch team meetings to discuss operational changes/issues, review products, and discuss upcoming events
• Decision and monitor customer overdrafts, return items, and account activity for abuse and inconsistencies with compliance
• Review and process various branch reports, ensuring accuracy and resolving discrepancies
• Monitor and provide teller overrides and transaction approvals when necessary
• Help locate teller outages (overages and shortages) and audit for teller differences
• Monitor competitor rates and contact management when a special rate is needed to obtain or retain a relationship.
• Conduct monthly alarm testing
• Conduct quarterly security meeting with branch staff
• Manage key access for the location
• Act as the lead point of contact for branch needs, working closely with IT, Facilities, and Security personnel to address building maintenance
• Maintain office supplies for location
• Work closely with branch commercial lenders and business developers to ensure commercial clients are serviced appropriately
• Consistently support the Bank and its core values
• Follow all policies and procedures
• Additional duties may be assigned by supervisor

Requirements:

• High school diploma or equivalent
• Bachelor’s degree in Finance, Accounting, or other business-related field highly preferred
• 10 years experience in retail banking
• 5 years experience in management
• Experience in consumer lending

American Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, protected veteran status, or any other protected category under applicable law.

• Advanced knowledge of banking rules, regulations, and best practices
• Knowledge of banking software required, experience with Horizon XE highly preferred
• Excellent written, verbal, and interpersonal communication skills
• Ability to navigate and learn new computer systems
• Exceptional organizational, time management, problem solving, and decision-making skills
• Strong customer service skills
• Honesty and integrity
• Ability to work accurately and efficiently, with close attention to detail
• Ability to work independently while having a strong commitment to team orientation
• Strong leadership skills
• Ability to follow directions, comprehend new training, and adapt and relay changes in regulations, policies, and procedures

REQUIREMENTS

• High school diploma or equivalent
• 10 years experience in retail banking
• 5 years experience in management

American Bank is built on a commitment to treating both our customers and employees like family, and we take pride in being a true community bank. As a locally focused institution, we are deeply invested in the communities we serve—supporting local businesses, building lasting relationships, and contributing to the growth and well-being of our neighbors. Our decisions are guided by a personal understanding of our customers’ needs and a genuine desire to make a positive, local impact.

We value dedication and innovation, fostering an environment where every employee understands their importance and shares in the success of the organization. At American Bank, you’ll have the opportunity to grow your career while enjoying a supportive, team-oriented workplace, competitive compensation and benefits, and the chance to make a meaningful difference in the communities we call home.