What are the responsibilities and job description for the Retail Manager position at AMERICAN BANK OF COMMERCE?
Description
Are you someone who thrives in a customer-focused environment, takes pride in delivering accurate, detail-oriented work, and enjoys working collaboratively with others? We’re looking for a dedicated and dependable Retail Manager to join our organization. In this role, you’ll play a key part in ensuring a positive experience for our customers while supporting your colleagues in a cooperative and solution-driven setting. If you’re passionate about providing excellent service and value teamwork, we’d love to hear from you. We are currently seeking a Retail Manager for our Rio branch located in Austin, TX. (M-F 8:00 am - 4:00 pm)
As a Retail Manager, you will be responsible for providing professional-based sales and superior customer service. You will be expected to actively listen to customers’ needs in order to provide appropriate products and services while ensuring customer service satisfaction and customer retention.
Essential Job Functions:
- Ensure a high level of customer service by actively listening to customers’ needs in order to provide appropriate products and services.
- Supervise and coordinate activities of workers engaged in retail banking initiatives.
- Cross-sell financial services to existing and prospective customers of the bank.
- Promote the Bank's products and services to customers.
- Ensure customer service satisfaction and customer retention.
About Us:
At ABC Bank, we are committed to Growing Relationships, Simplifying the Process, and Doing the Right Thing in everything we do.
We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships.
We also understand that navigating the world of finance can be complex. That’s why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute.
At the core of our company is a commitment to Doing the Right Thing—always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us.
Join us and be part of a team that is driven by these values—where growth, simplicity, and integrity define our path forward.
Why Join Us?
- A dynamic and supportive team environment
- Opportunities for growth and career development
- Competitive compensation and benefits package
Benefits:
We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include:
- Medical, Dental, Vision, Telemedicine
- Paid Time off, Paid Volunteer Time, and Paid Holidays
- Flexible Spending Account, Dependent Care FSA
- Basic Life and AD&D Insurance, Voluntary Life and AD&D
- Long-Term Disability
- 401k and Employee Stock Ownership (KSOP) Retirement Plan
- Recruiting Referral Bonus
- Lifestyle Spending Account Program
If you are eager to make a difference and contribute to the financial success of others, we encourage you to apply and be a part of our ABC Bank Family!
Requirements
Required Skills:
- Active Learning: understanding the implications of new information for both current and future problem-solving and decision-making.
- Active Listening: giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate
- Critical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative approaches to problems.
- Speaking: talking to others to convey information effectively and accurately.
- Writing: communicating effectively in writing as appropriate for the needs of the audience.
- Instructing: teaching others how to do something
- Coaching: to instruct, direct, or prompt as a coach to meet goals and objectives
- Persuasion: persuading others to change their minds or behavior
- Service Orientation: actively looking for ways to help people.
- Time Management: managing one’s own time and the time of others.
- Judgment and decision making.
- Customer service skills: exceptional service to both internal and external customers
- Monitoring: assessing performance of yourself, your team, or the bank to make improvements or take corrective action.
- Professionalism: approaches others in a tactful manner, reacts well under pressure, treats others with respect regardless of status or position, and maintains professional appearance.
- Dependability: follows instructions, responds to management direction, and takes responsibility for own actions and keeps commitments.
- Leadership: display growing leadership skills indicating readiness to advance within the organization.
- Sales Skills: effectively recognizing needs based sales opportunities and coaching others to recognize opportunities.
- Computer Skills; windows, excel, internal bank programs, etc.
Required Knowledge:
- Customer Service: knowledge of principles and processes for providing internal and external service.
- Sales Effectiveness: ability to recognize opportunities and successfully sell ABC products and services.
- Knowledge of ABC Bank's Products and Services.
- Knowledge of ABC Bank's Policies and Procedures.
EEO/AA/Background Disclaimer:
If you are unable to submit your application electronically, you may contact the Human Resources Department at 806-775-5000 so that we may assist you. Our Company assures that all applicants for employment and all of its employees are given equal consideration based solely on job related factors, such as qualifications, performance and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates and fringe benefits.
The company commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic to find happy, vital and productive job fulfillment at all levels of our company.
Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.
