Branch Installation/Service Supervisor

BRANCH INSTALLATION AND SERVICE SUPERVISOR

Summary of duties and responsibilities

Duties include but are not limited to the following: responsible for the direct supervision of the Field Installation and Service Team Leader and assigned installation and service department technical staff. Provide support to key accounts. Communicates effectively with technical staff and customers. Regular & informative customer status project updates, company installation software project status updates and salesperson project status updates. Strong attention to detail and accuracy required for all inventory transactions. All installations and service work must meet the highest quality standards set forth by American Alarm, while assuring a professional and safe working environment.  

Duties include but are not limited to the following: 

• Responsible for the direct supervision of the Field Installation and Service Team Leader and assigned installation and service department technical staff.
• Responsible for the scheduling of technicians for all installation projects.  Assist technicians at jobs sites as necessary. Assist the service schedulers to efficiently manage and schedule each SRO related to geographies, the proper allotment of time, equipment and material requirements.
• Responsible for all customer contact which includes meticulous and detailed project scheduling, installation issues and customer satisfaction follow ups.
• Provide field and phone support for installation and service technicians.
• Technical approval on all Contracts and SRO’s
• Manage with precision, all installation project inventory transactions; to include warehouse to truck stock transfers and warehouse to project stock transfers. Update company installation software as necessary when project changes occur.
• Responsible for the proper and timely application of all required installation project permitting with the projects corresponding municipality.
• Monitors the quality of installation and service work performed at customer sites to ensure the highest quality standards and safety mandates are met.
• Responsible for the monthly training program and department meetings according to the needs of each team.
• Responsible for updating all manuals, safety practices and technical information
• Responsible for administering the installation and service technician’s performance reviews based on productivity, quality, attendance, job profit and technical advancements.
• Responsible for properly managing ISM Incidents and SRO’s
• Efficiently manage staff to reduce or eliminate installation and service callback issues.
• Key accounts are to receive routine customer relations support visits.  
• uild and maintain working relations with the sales staff responsible for new system sales to key accounts.
• Approve overtime as needed.

Additional duties:

• Research and obtain information on position specific training opportunities.
• Other duties as required or assigned by company management.
• Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.
• Must be able to drive a company vehicle
• In the On Call rotation

Experience:

• 5 years of experience in security or fire system installation, with a solid understanding of industry standards and best practices.
• 2 years of supervisory or team lead experience, preferably in a technical or field service environment
• Hands-on experience with alarm, surveillance, access control, or fire detection systems is strongly preferred
• Proven ability to manage multiple projects, coordinate field teams, and resolve on-site challenges effectively
• Familiarity with compliance regulations, building codes, and safety protocols related to low-voltage installations.
• Other job duties as assigned  

Licenses Required: 

• Must have a valid CT C-6 license or higher. Must be able to obtain a Department of Defense security clearance and or/Massachusetts security certificate of clearance. Valid Driver's License required.  

Education requirement:

Electronics degree or equivalent work experience in the electronics field is required.  Previous supervisory experience would be helpful. This person must be able to manage multiple tasks simultaneously and work well with other people.  

Physical Activities/ Requirements 

Office-Desk Job

• Manual dexterity and sitting are required in carrying out own responsibilities (i.e. use of personal computers).
• Ability to efficiently operate all job-related office equipment.
• Ability to communicate via telephone and work in virtual teams.
• Ability to work in a dynamic environment.
• Ability to work in a traditional professional office setting 
• Ability to lift to  5 -10lb

The expected salary range for this position is $77,925.00-$115,000.00 annually. The compensation determination for each candidate is dependent on experience, skills, qualifications, education, training as well as internal equity.  We are committed to pay equity and transparency in our hiring practices.

Our Meaningful Mission: Seize our moment to help save lives and property with systematic excellence

Use of The Four Way Test in fulfilling your duties: 

Our Values

1. Is it the Truth?
2. Is it Fair to all concerned?
3. Will it build Goodwill and Better Friendships?
4. Will it be Beneficial to all concerned?

The “Four Way Test” of the things we think, say or do, recommended by the Rotary International Foundation has served us well.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Equal Employment Opportunity Statement: American Alarm and Communications, Inc committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, gender, age, disability, veteran status, marital status, or sexual orientation.