Operations & Volunteer Coordinator

Position: Operations  

Location: Amenity Aid, Warwick, RI

Job Type

This is a part-time position of 20-24 hours per week with paid breaks.

Salary

$19-20 an hour based on experience

Non-exempt 

Position Summary

Are you a passionate, socially driven professional who thrives in an entrepreneurial environment? Amenity Aid is looking for a versatile Operations &  Volunteer Coordinator to serve as the heartbeat of our Warwick-based nonprofit. This is a unique opportunity to join a young, fast-growing charity and directly influence our mission to provide essential hygiene products to those in need.

The ideal candidate is a proactive problem-solver who can seamlessly transition from hands-on tasks—such as leading volunteer teams and organizing warehouse supplies—to detail-oriented administrative work, including program data tracking. Reporting directly to the Executive Director, this role ensures our programs run efficiently, our partners feel supported, and our operational data is accurate. 

About Us 

Amenity Aid is Rhode Island’s only hygiene bank, providing essential hygiene products to those in need through our partnerships with 11 social service agencies around the state. We operate like a food bank, but for hygiene products that food banks typically don’t provide.

We exist solely to provide desperately needed hygiene products in full and travel sizes to vulnerable populations throughout Rhode Island. This includes individuals of all ages who are unemployed, underemployed, unhoused, at-risk veterans, low-income, immigrants, refugees, and victims of violence and abuse via a network of partner agencies. Amenity Aid supplies products to partner social service agencies that serve these populations; those agencies, in turn, provide products directly to individuals in need. 

Operations & Warehouse Coordination

• Order Fulfillment: Pack and prepare hygiene product orders with close attention to detail, following all standard operating procedures (SOPs).
• Inventory & Supplies: Order hygiene products and warehouse supplies as needed; maintain up-to-date inventory records and record in-kind donations accurately.
• Logistics: Coordinate shipping logistics with suppliers and product donors.
• Facility Maintenance: Maintain a clean, organized, and safe warehouse environment for staff and volunteers.
• Equipment Operation: Safely move product pallets using an electronic pallet jack (training provided; no manual pushing/pulling required).
• Problem Solving: Proactively address issues related to equipment maintenance, safety protocols, and overall warehouse functionality.
• Operational Reporting: Accurately collect program data, ensuring measurable outcomes are documented.
• Waitlist Management: oversee the onboarding process for organizations seeking to join our waitlist to become partners. Coordinate monthly soap distribution events for waitlisted organizations.

Volunteer Coordination

• Facilitation: Oversee volunteer scheduling for all programs and events; lead volunteer sessions with confidence, creating a welcoming, productive experience.
• Instruction: Onboarding volunteers and monitoring activities, ensuring tasks are prepared in advance to maximize efficiency and engagement.

Partner Agency Support

• Relationship Management: Maintain and strengthen relationships with partner agencies, soliciting feedback to improve the program.
• Field Work: Schedule and execute quarterly site visits with team members to partner agencies to ensure our program is relevant and serving the needs of neighbors to the best of our ability.
• Reporting: Distribute and record bi-annual impact reports from partner agencies.
• Executive Support: Assist the Executive Director in preparing and executing the annual partner meeting.

Administrative Support & General Duties

• Office Presence: Serve as the first point of contact for guests and respond to phone calls and community inquiries.
• General Upkeep: Perform light office upkeep (restocking supplies, trash removal),
• Executive Director Assistance: Provide flexible support to the Executive Director across the organization as needed.
  

Required Skills and Qualifications 

Experience Level: 2–4 years of experience in operations or program coordination, office administration, customer service, or a similar area. 

Interpersonal Skills

Relationship Building: Ability to work effectively with partner agencies, soliciting feedback and resolving logistics challenges with empathy and professionalism. 

Public Speaking: Confidence in leading orientations and group events, serving as a "brand ambassador" for Amenity Aid.

Technical & Administrative Skills

Organization & Detail: Proven ability to manage multiple projects simultaneously.

Data Literacy: Experience using Google Workspace and Microsoft Excel for tracking outcomes. Will provide training for other platforms.

Writing & Communication: Strong professional writing skills along with a warm, professional phone and email manner.

Physical & Operational Requirements

Physical Stamina: Ability to perform physical tasks in a warehouse setting, including standing for extended periods and lifting/moving boxes (typically up to 30–40 lbs).

Safety Mindset: Commitment to maintaining a clean and organized work environment.

The "Culture Fit"

Entrepreneurial Spirit: You thrive in a startup nonprofit environment where roles evolve, and everyone rolls up their sleeves.

Mission-Driven: A genuine passion for hygiene equity and basic needs security.

Inclusivity: Ability to work with people from diverse social and ethnic backgrounds.

Preferred (Bonus) Qualifications

Experience with programs or operations for a non-profit.

Knowledge of the social services landscape in Rhode Island.

Bilingual skills (Spanish/English) to better serve a diverse range of partner agencies and volunteers.

Physical Demands 

Lift 40 lbs

Utilize step stools and ladders safely

Stand for extended periods of time

Utilize an eclectic pallet jack (training is provided)

Amenity Aid values diversity, professionalism, and integrity. We create a positive and supportive work environment that fosters professional growth. 

Location and Hours

In-person at our office in Warwick on Tuesdays and Thursdays from 9:00 am to 4 pm. Wednesday hours are flexible; a minimum of 4 hours is required, with the option to work up to a full 8-hour shift.

Occasional weeknights and weekends for events.

Benefits

401(k) with 4% company match

No meetings on Friday policy

Relaxed dress code

Coffee, tea, and water are available 

Mileage reimbursement when applicable.

Must be able to pass a criminal background check.

Application Process 

Interested candidates should submit a cover letter detailing their interest and relevant qualifications, along with a current resume, to Liz Duggan, Founder & Executive Director, at jobs@amenityaid.org. Please make the subject of your email “Your First Name and Last Name – Job Title.” No phone calls, please.

Amenity Aid is an equal opportunity employer and organization. We are committed to a culture of diversity and inclusion, where all of our stakeholders’ identities are valued and respected. Amenity Aid does not discriminate based on race, gender, age, sex, handicap, religion, national origin, marital status, pregnancy, gender identity or expression, veteran status, or any other basis protected by applicable federal, state, or local law.