Solutions Architect, eero

Description

At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe. Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.

eero is looking for a Solutions Architect to represent all aspects of the eero solution and integration process to B2B customers. This is an opportunity for an individual who loves to dive deep into wifi and networking technology, can build trust with stakeholders, can influence decision-making, and solve business goals with technical solutions.

A Solutions Architect at eero brings the right mix of communication and technical skills to build strong professional relationships with the customers and stakeholders along with building compelling networking solutions that solve customers' business objectives. You will work with the Business Development (BD) team to meet customers, discover opportunities to solve business objectives through eero solutions, provide designs & proposals, demonstrate technical solutions and back office integrations, manage proof of concept, and ultimately drive growth of the business. You will work closely with the Product and Engineering teams to share insights about customer needs and market trends to strategize on the roadmap. You will get involved early into the product development cycle to learn about the product, test it in lab environments and develop sales and customer enablement material.

In this role you will be traveling to customer sites to work in person and help design and deploy eero solutions. Be flexible to travel 25 to 40% of the time (mostly within USA) which will be driven by customer engagements.

Key job responsibilities
Dive deep into eero solution and its differentiators with customers and partners. Be ready to discuss the latest wifi and wired networking technologies, APIs, cloud architecture and more
Run Proof Of Concept to demonstrate all the functionalities of the eero solution
Work with product and engineering teams to help build roadmap and new products
Write white papers and tech notes highlighting eero’s best features and technologies
Test eero against competitors and put together a comprehensive “How to Test eero” guide for prospective partners outlining the best in-field and lab testing techniques
Build integration between eero tools and customer’s service management systems
Build API scripts to help customers automate their deployment and monitoring of the eeros

About the team
To find out more about eero's open roles visit -https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country[]=US&keyword[]=eero

Basic Qualifications

- 2 years of design, implementation, or consulting in applications and infrastructures experience
- 4 years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Expertise in design, deployment and troubleshooting of wifi solutions

Preferred Qualifications

- Industry level certification focusing on wireless networking (CWAP or similar).
- Proficiency with wireless packet capture tools like Wireshark, omnipeek, and Ekahau.
- Proficiency with wireless speed and performance testing tools like iPerf and IxChariot.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.