Benefits Manager, Pharmacy, Benefits Experience and Technology (BXT)

Description

The Amazon Global Benefits team is seeking a Benefits Manager for its pharmacy plans to provide strategic and operational program management support to oversee execution of Amazon’s pharmacy benefit program, evaluating key measures to continually optimize program operations and strategy, with an overarching commitment to member experience. This role works closely with benefits leadership, Amazon Health Services (AHS), vendor partners and department leads to execute on the vision for pharmacy benefits. This role requires understanding of ERISA compliance requirements, HIPAA, extensive experience in pharmacy benefit or health plan operations, health tech integrations, data analytics and vendor contracting with a particular focus on implementing member-centric pharmacy innovations and managing complex vendor relationships within an innovative pharmacy benefit model.

Key job responsibilities
- Oversee an innovative pharmacy benefit model, inclusive of devising program strategy and day-to-day execution
- Lead pharmacy benefit design improvements, vendor management and performance monitoring
- Synthesize program data, including voice of customer data, into operational improvements and strategic program recommendations to enhance pharmacy benefit model and the associated member experience
- Develop product specifications for technical teams to build new pharmacy solutions and cross-vendor integrations
- Monitor, document and analyze member escalations and program performance
- Provide consultative SME support in benefit operations, benefits tech, pharmacy procurement, finance, communications, contracting and compliance
- Prepare proposals and summary documents for senior leaders
- Manage multiple concurrent projects and their interdependences

Basic Qualifications

- Bachelor's degree or above in Healthcare, Business, Human Resources, or related field
- 2 years of vendor management experience
- 2 years of data analysis experience
- 4 years of Microsoft Office products and applications experience, or Bachelor's degree in management, business administration, economics, engineering, marketing
- 5 years of experience leading strategic and operational pharmacy program management in a complex, matrix environment

Preferred Qualifications

- Master's degree in healthcare, business, HR or related field
- 5 years of experience in employee pharmacy benefit plan design
- 2 years of experience working in pharmacy care delivery
- Experience with member/customer support programs and pharmacy management strategies
- Strong track record of delivering large, complex projects

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.