What are the responsibilities and job description for the Account Manager I, Hub Delivery position at Amazon?
Description
In this Individual Contributor role, you will own a portfolio of Hub Delivery Partners across delivery stations in your assigned region. You will develop and execute territory plans that drive partner launch success, sustained high performance, and retention while collaborating cross functionally with Station Operations Managers and Program Managers to solve complex problems in Amazon's evolving last mile delivery network.
Key job responsibilities
Partner Performance & Development
* Conduct performance reviews analyzing partner health and reliability metrics to provide data-driven recommendations
* Execute coaching interventions on operational best practices to achieve and maintain performance benchmarks
* Monitor performance trends and implement proactive interventions to prevent deactivation
* Serve as primary escalation point for partner issues, coordinating rapid resolution across internal teams
* Communicate operational impacts, program updates, and network changes with urgency and clarity to external stakeholders.
Strategic Partnership
* Act as partner advocate, channeling feedback to drive systemic improvements across Hub Delivery operations
* Identify workflow inefficiencies and formulate network-level operational improvements
* Collaborate with cross-functional teams to deliver high-quality solutions addressing partner pain points
Capacity & Growth Management
* Partner with planning teams on volume forecasting and capacity optimization
* Support partner scaling initiatives while maintaining quality standards
* Analyze territory performance data to identify expansion opportunities and risk mitigation strategies
This high-impact role requires strong communication skills, analytical problem-solving ability, and ownership mentality in ambiguous environments. You will build processes from scratch while driving innovation in Amazon's last mile delivery space.
About the team
https://logistics.amazon.com/hubdelivery/marketing/
Basic Qualifications
- 2 years of sales or account management experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Bachelor's degree
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.