Business Ops, Key for Business - VAR

Description

The Business Ops role is central to how AMZL delivers reliable, secure building access at scale. Every successful delivery into an apartment building, gated community, or office property depends on accurate underlying property data, and this position owns the integrity of that data. We are seeking a detailed data-driven professional with a track record of maintaining accuracy in high-volume work, enabling 1-CA, resolving conflicting information across multiple sources, and partnering across teams to correct problems at the root rather than the symptom. You will maintain the data that delivery systems depend on, verify them against outside sources, resolve discrepancies between recorded and actual conditions, and investigate access issues reported from the field.

Key job responsibilities
Property Data Accuracy and Verification: Review, update, and maintain property and address records in internal systems, ensuring each record reflects what exists at the physical location. Validate data against 3P data sources and public listings to confirm completeness and accuracy before closing work. Discrepancy Research and Resolution: Investigate differences between recorded information and actual property conditions, working to root cause rather than surface symptoms; Partner with sales and field teams to confirm correct details when information Field Issue Investigation: Research access issues reported by delivery teams, identify the underlying cause, and take corrective action; Recognize patterns across repeat issues and raise them so they can be addressed systemically Documentation and Reporting: Document every record worked, including findings and changes made, so downstream teams can follow the work without re-deriving it; Report completed volume at the end of each shift to support tracking against weekly team targets Automation & Process Improvement: Use internal tool/software to complete daily work and report defects and gaps to the teams building those tools; Identify manual steps that could be automated and build roadmap

A day in the life
You start by reviewing your assigned work queue and the day's priorities, then work records one at a time: pull the existing information, compare it against outside sources, correct what is wrong, and write up what you changed. When details are missing or cannot be verified, you submit a correction request or ask a partner team to confirm. Later in the day you may pick up issues reported by field teams that need investigation. You close by reporting your completed volume. Your customers are delivery drivers, residents, and the teams that bring new properties onboard.
Internal job description

Basic Qualifications

- Speak, write, and read fluently in English
- Bachelor's degree
- Experience in an operational role

Preferred Qualifications

- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience working with data analytics and using these metrics to identify problems
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.