What are the responsibilities and job description for the IT Help Desk position at AMAX?
Manage Windows and virtual servers with 100 clients. Install, troubleshoot and configure PCs, printer and other hardware peripherals, operating systems, telephones, network equipment and software applications.Perform backups, user account, security, and Disaster Recovery. Complete and accurate documentation of the IT infrastructure and ongoing changes. Manage existing and new networking solutions, including monitoring the network stability and uptime. Perform preventive maintenance activities. Work and support with other departments as needed. Work with Vendors/facility team for IT infrastructure, cabling and power requirementSupport all IT Help desk activities (new hire set-up, on-boarding related to IT)RequirementsCollege degree with 2 years in PC troubleshooting experience. Experienced in troubleshooting PC/Laptop hardware and software issuesExperienced with Windows, Windows office, LAN and WAN networking skills needed for connectivity troubleshooting.Knowledge of Windows DesktopAbility to take initiatives with minimum direction; team player.Ability to work in a fast-paced environment.Good written and verbal communication skills.Preferred:Virtualization knowledge.Active Directory and Group Policy Knowledge. Router configuration. BenefitsMedical InsuranceDental InsuranceVision Insurance401(k) matchFlexible spending accountCommuter benefitsHealth Savings PlanWe also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6 coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!About AMAXEstablished in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale. To learn more about AMAX’s advanced AI solutions, visit amax.com.Join UsBecome part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we’ll push the boundaries of what’s possible in the hardware industry.AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.
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