What are the responsibilities and job description for the Scheduling Specialist position at Amada Senior Care?
Job Summary:
We are seeking a detail-oriented and organized Scheduling Specialist for a growing Home Care Agency to join our team. The ideal candidate will be responsible for coordinating caregiver schedules, ensuring client needs are met, and maintaining accurate records. This position requires strong communication, problem-solving skills, and the ability to work in a fast-paced and dynamic environment.
- Schedule shifts efficiently using scheduling software. Assess and match candidates to appropriate available shifts.
- Coordinate and confirm caregiver assignments and ensure that all details about the case are communicated thoroughly.
- Manage the administrative operations, including metrics and data related to care and client services.
- Handle all scheduling related issues in a timely fashion. Must have strong interpersonal skills and the ability to handle matters in an urgent manner.
Experience:
- Previous experience in home care or senior facility setting is required.
- Familiarity with delivering care to the senior demographics. Prior caregiving experience is a plus.
- Strong administrative skills with the ability to multi-task effectively.
If you are a proactive individual with excellent organizational skills and a passion for providing top-notch home care, we encourage you to apply for this rewarding Scheduling Coordinator position!
Key Responsibilities:
- Create and manage caregiver schedules to ensure proper coverage for clients.
- Match caregivers with clients based on skills, availability, and client preferences.
- Communicate schedule changes and updates to caregivers and clients promptly.
- Handle emergency schedule changes and resolve conflicts efficiently.
- Maintain accurate records of client and caregiver schedules using scheduling software.
- Collaborate with the care team to ensure quality service delivery.
- Answer phone calls and assist with general office duties as needed.
Qualifications & Requirements:
- Associate’s or Bachelor’s degree is preferred.
- Previous home care scheduling experience is a required.
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Proficiency in scheduling software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Jacksonville, FL 32224 (Required)
Work Location: In person
Job Type: Full-time
Work Location: In person