What are the responsibilities and job description for the Manager of Scheduling - Home Care position at Amada Senior Care Jacksonville?
Full-Time | Leadership Position
Are you an experienced home care scheduling professional who knows how to keep clients covered, caregivers engaged, and a scheduling team moving forward?
We are seeking a Manager of Scheduling to lead our scheduling operations and ensure our clients receive reliable, consistent, and exceptional care.
This is a hands-on leadership position for someone who can anticipate staffing challenges, lead a team, solve problems quickly, and take ownership of the schedule from start to finish.
What You'll Do
- Lead and oversee the daily operations of the Scheduling Department
- Manage client schedules and ensure shifts are staffed appropriately
- Supervise, coach, and hold scheduling team members accountable
- Proactively identify and resolve current and upcoming staffing gaps
- Manage call-outs, schedule changes, and urgent staffing situations
- Match caregivers with clients based on skills, availability, location, personality, and client preferences
- Improve continuity of care by reducing unnecessary caregiver changes
- Monitor overtime, caregiver utilization, and scheduling efficiency
- Maintain accurate schedules and documentation in the agency's scheduling system
- Coordinate new client starts and ensure staffing is secured prior to start of care
- Work closely with HR to identify caregiver recruiting needs by location, availability, and skill set
- Communicate with Client Care regarding changes in client needs or caregiver concerns
- Oversee effective communication between daytime and after-hours scheduling
- Address client and caregiver scheduling concerns professionally and promptly
What We're Looking For
- Home care, healthcare, staffing, or workforce scheduling experience
- Previous leadership or supervisory experience strongly preferred
- Strong understanding of the challenges involved in home care scheduling
- Excellent organizational and problem-solving skills
- Ability to remain calm and make good decisions in a fast-paced environment
- Strong leadership and communication skills
- A proactive mindset — you look ahead rather than waiting for problems to happen
- Strong computer and scheduling software skills
- AxisCare experience is a plus
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $34,772 - $47,716