What are the responsibilities and job description for the Home Care Scheduler (2nd shift - EXP) position at Amada Senior Care?
Scheduler (2nd shift)
Amada Senior Care of Bucks/Montgomery is seeking a motivated Home Care Scheduler to become part of our growing team. Our mission is to Enrich the Lives of our Clients!
We offer a positive work environment with tremendous growth potential. Your contributions will truly make a difference in the lives of seniors, their families and our most treasured asset, our clients.
Amada Senior Care Offers: (List your benefits)
- Exceptional pay
- An enjoyable and rewarding work environment
- Eligible for Health, Dental, 401k, P.T.O
Requirements For Home Care Scheduler:
- Minimum of two years experience in scheduling in Home Care
- Home Care Recruiting Experience a plus!
- Interpersonal skills and the ability to develop relationships with clients and staff
- Ability to fill in for care team as a caregiver in emergency situations
- Ability to work independently and as a team member
- Advanced computer skills in business related applications (Office, Excel, etc. AxisCare a plus!)
- A current driver's license and a dependable insured automobile
- A professional appearance and promotes a positive work environment
- Ability to multi-task effectively and be organized.
Responsibilities for Home Care Scheduler:
- Assist with answering calls that come into the office.
- Promptly answers inquiries from potential and current clients.
- Ensure all information regarding clients and employees is documented thoroughly in accordance with company policy.
- Reach out to caregivers weekly for current availability, document and record.
- Validate caregiver hours worked, routing appropriately for payroll processing.
- Accurately coordinate schedules based on client assessment & plan of care.
- Promptly respond to schedule conflicts, emergencies and “call outs”
- Complete next business day/weekend schedules before the end of each business day.
- Checks for exceptions (electronic timecards) daily to fill in holes. Exceptions should be done first thing in the morning and kept up daily.
- Manage scheduling operations including the placement, case coverage, off-hour support, and quality assurance of clients.
- Recruit, interview and on-board qualified candidates that pass hiring standards.
- Be reliable, responsive and convey a high degree of trust and empathy for every client.
- Report to Administrator who would be the best candidate for employee recognition programs.
- Enter and record Key Performance Indicators (KPIs)
- Come to weekly staff meetings prepared to discuss issues or concerns, Staffing needs/concerns/challenges, and Clean up census (weekly)
Amada Senior Care is an equal opportunity employer and values diversity.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Scheduling: 2 years (Required)
Work Location: In person
Salary : $20 - $22
