Full-Time Care Coordinator - Home Care

Westborough, MA | Full-Time | In-Office Position

Do you enjoy working with people, solving problems, and staying organized in a fast-paced but supportive environment? Would you like a role where the work you do each day makes a real difference for seniors, their families, and the caregivers who support them?

Amada Senior Care Westborough is looking for a Full-Time Care Coordinator to join our in-office team!

As a key member of our team, the Care Coordinator serves as the dedicated point of contact for an assigned group of clients and their families. You'll take ownership of their schedules, caregiver relationships, and overall experience with Amada while working closely with our office team to ensure reliable, consistent care.

Home care experience is strongly preferred, but we provide training and support with our software, processes, and caregiver and client rosters.

We are a family-owned and operated organization with a collaborative, supportive team environment and opportunities to learn, grow, and develop professionally.

• Manage scheduling for an assigned group of clients, matching caregiver qualifications, availability, location, and client needs

• Communicate new assignments, schedule updates, and changes with caregivers, clients, and families

• Quickly identify and resolve scheduling challenges, including call-outs, no-shows, and last-minute coverage needs

• Build strong relationships with your assigned clients and families and serve as a consistent point of contact

• Support and develop an assigned group of caregivers through regular check-ins, coaching, communication, and advocacy for their schedules and growth

• Maintain accurate, up-to-date schedules and client and caregiver information

• Document calls, schedule changes, and client updates in our care management software on the same day

• Communicate and collaborate with other members of the office team to ensure continuity of care

• Prioritize responsibilities and manage multiple needs in a fast-paced environment

• Participate in a remote backup on-call rotation for after-hours coverage; first-line after-hours calls are handled by our dedicated on-call team

• Previous experience in home care operations, scheduling, care coordination, or a related field strongly preferred

• Associate degree or higher preferred; equivalent relevant experience may be considered in place of a degree

• Strong computer skills and ability to learn new software and systems

• Excellent telephone, written, and interpersonal communication skills

• Experience communicating with clients or customers in a professional setting

• Strong attention to detail and organizational skills

• Ability to problem-solve and remain organized when priorities change

• Ability to work effectively as part of a collaborative team

• Valid driver's license and reliable transportation for occasional local travel within our service area

• Ability to work in-office at our Westborough, MA location

Salary: Starting at $52,000 per year and up, commensurate with experience.

Our benefits package includes:

• 401(k) with employer match

• Medical, Dental & Vision Insurance

• Life & Disability Insurance

• Quantum Health Benefits

• Professional growth and development opportunities

• Supportive, team-oriented work environment

At Amada Senior Care Westborough, our goal is to provide exceptional care to our clients while creating a workplace where our team members and caregivers feel supported, valued, and appreciated.

If you're dependable, organized, people-focused, and enjoy being the person who helps keep everything moving, we'd love to hear from you.

Join the Amada Westborough team as our next Care Coordinator — apply today!

Amada Senior Care Westborough (Family First MA, LLC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.