Recruiter / Scheduler / Office Associate

Amada Senior Care Laurel is seeking a motivated Recruiter-Scheduler-Office Associate to become part of our growing team. Our mission is to Enrich the Lives of our Clients and Caregivers.

We offer a positive work environment with tremendous growth potential. Your contributions will truly make a difference in the lives of seniors, their families and our most treasured asset, our caregivers.

About the Opportunity

· Assist with answering calls that come into the office.

· Promptly answers inquiries from potential and current clients.

· Ensure all information regarding clients and employees is documented thoroughly in accordance with company policy.

· Reach out to caregivers weekly for current availability, document and record.

· Validate caregiver hours worked, routing appropriately for payroll processing.

· Accurately schedule/coordinate caregivers based on client assessment/plan of care.

· Promptly respond to schedule conflicts, emergencies, and “call outs”

· Complete next business day/weekend schedules before the end of each business day.

· Checks for exceptions (timecards) daily to fill in holes. Exceptions should be done first thing in the morning and kept up daily.

· Manage scheduling operations including the caregiver placement, case coverage, off-hour support, and quality assurance.

· Recruit, interview and on-board qualified caregivers that pass hiring standards.

· Manage staff orientation, training, development, retention and day-to-day operations.

· Be reliable, responsive, and convey a high degree of trust and empathy for every client and caregiver.

· Report to Administrator who would be the best candidate for employee recognition programs.

· Coordinate & Assist with setting appointments for Customer Service/Care Coordination visits.

· Enter and record Key Performance Indicators (KPIs)

· Come to weekly staff meetings prepared to discuss Caregiver issues or concerns, Client issues or concerns, Staffing needs/concerns/challenges, and Clean up caregiver and Client census (weekly)

Amada’s ideal Office Associate will have:

· Minimum of two years of supervisory/management experience in a related field

· One to two years of recruiting experience in Home Care

· Advanced computer skills in business related applications (Office, Excel, etc. AxisCare a plus!)

· A current driver's license and a dependable insured automobile

· A professional appearance and promotes a positive work environment

· Ability to multi-task effectively and be organized.

Pay: $21.00 - $25.00 per hour

Work Location: In person

Salary : $21 - $25