- Strategic Leadership:
- Develop and execute the organization’s performance excellence strategy aligned with business goals.
- Serve as a change agent and thought leader, promoting a high-performance culture focused on measurable results.
- Communicate company objectives, metrics and KPIs to executive leadership and ensure departmental alignment. Collaborate to identify and prioritize operational improvements that deliver desired business outcomes.
- Process Improvement & Operational Excellence:
- Lead efforts to implement Lean Six Sigma, and other agile process improvement and project management tools and methodologies across all teams and departments.
- Assist functional teams and departments to develop and align strategies and scope projects with clear ownership, timelines, dependencies, and resource needs.
- Conduct assessments, gap analyses, and performance reviews to identify opportunities for improvement.
- Continuously introduce practices across the organization to enhance efficiency and effectiveness.
- Data & Performance Management:
- Implement robust performance measurement and management systems.
- Monitor progress against metrics and KPIs, analyze trends, and provide actionable insights.
- Oversee enterprise-wide dashboards, scorecards, and other performance tracking tools.
- Cross-functional Collaboration, Governance & Compliance:
- Establish enterprise-wide governance teams and framework for systems, processes, and data. Monitor performance against established standards. Drive improvements to enhance data quality and to keep systems & processes efficient and aligned to business needs.
- Partner with leaders in Risk, Finance, HR, IT, and Operations to reduce or eliminate fragmentation and keep efforts aligned across the enterprise.
- Lead cross-functional teams on high-impact projects to deliver measurable outcomes.
- Ensure compliance with industry standards, regulatory requirements, and organizational policies.
- Guide internal audits, benchmarking, and performance excellence awards preparation (e.g., Baldrige, ISO, etc.).
- Training & Culture Development:
- Design and facilitate training programs in continuous improvement methodologies.
- Build internal capability through coaching, mentorship, and team development.
- Foster a culture of accountability, transparency, and excellence
- Perform other duties as assinged
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