Dir Performance Excellence

Position Overview And Primary Duties And Responsibilities (essential Functions)

The Director of Performance Excellence is responsible for leading enterprise-wide Total Quality Management, driving strategy, standards, and continuous improvement across all teams, projects and operations. This role creates and leads governance teams, builds a culture of continuous improvement, and ensures that all company projects are transformational, efficient, and strategically aligned with corporate objectives. The Director of Performance Excellence oversees the development, implementation, and evaluation of systems and processes that improve organizational performance and agility, service quality, and customer satisfaction.

• Strategic Leadership:
• Develop and execute the organization’s performance excellence strategy aligned with business goals.
• Serve as a change agent and thought leader, promoting a high-performance culture focused on measurable results.
• Communicate company objectives, metrics and KPIs to executive leadership and ensure departmental alignment. Collaborate to identify and prioritize operational improvements that deliver desired business outcomes.
• Process Improvement & Operational Excellence:
• Lead efforts to implement Lean Six Sigma, and other agile process improvement and project management tools and methodologies across all teams and departments.
• Assist functional teams and departments to develop and align strategies and scope projects with clear ownership, timelines, dependencies, and resource needs.
• Conduct assessments, gap analyses, and performance reviews to identify opportunities for improvement.
• Continuously introduce practices across the organization to enhance efficiency and effectiveness.
• Data & Performance Management:
• Implement robust performance measurement and management systems.
• Monitor progress against metrics and KPIs, analyze trends, and provide actionable insights.
• Oversee enterprise-wide dashboards, scorecards, and other performance tracking tools.
• Cross-functional Collaboration, Governance & Compliance:
• Establish enterprise-wide governance teams and framework for systems, processes, and data. Monitor performance against established standards. Drive improvements to enhance data quality and to keep systems & processes efficient and aligned to business needs.
• Partner with leaders in Risk, Finance, HR, IT, and Operations to reduce or eliminate fragmentation and keep efforts aligned across the enterprise.
• Lead cross-functional teams on high-impact projects to deliver measurable outcomes.
• Ensure compliance with industry standards, regulatory requirements, and organizational policies.
• Guide internal audits, benchmarking, and performance excellence awards preparation (e.g., Baldrige, ISO, etc.).
• Training & Culture Development:
• Design and facilitate training programs in continuous improvement methodologies.
• Build internal capability through coaching, mentorship, and team development.
• Foster a culture of accountability, transparency, and excellence
• Perform other duties as assinged
  

Required Qualifications And Experience

Required Education

• Master’s degree in Business, Engineering or related field
  
  

Required Experience

• Formal experience and education related to Enterprise Resource Planning & Business analytics.
  
  

Other Required Qualifications Or Skills

• Proven track record of leading cross-functional projects and delivering measurable business results.
• Strong analytical, leadership, and communication skills.
• Experience in change management and organizational transformation.
  
  

Preferred Qualifications Or Skills

• Experience with Baldrige Performance Excellence Framework or similar.
• Certification in Lean, Six Sigma (Black Belt or Master Black Belt), or other relevant continuous improvement methodologies.
• Familiarity with quality improvement in the aerospace/defense/federal contracting market(s).
• Expertise in tools such as Tableau, Power BI, or other analytics platforms.
• Active Top Secret (TS) security clearance or ability to obtain TS clearance