What are the responsibilities and job description for the Customer Support Representative position at Altvia?
Description
About Altvia
Altvia is the technology pioneer powering private capital markets. We help General Partners (GPs) simplify data complexity, raise and deploy capital with precision, and deliver a modern Limited Partner (LP) experience that builds lasting trust. Our fully integrated platform—CRM, LP portal, data room, analytics, and AI assistant—is purpose-built for private markets and trusted by hundreds of world-class firms and over 100,000 LP investors worldwide.
What sets us apart is our relentless commitment to service excellence, product innovation, and deep industry expertise. Since 2006, we’ve partnered with private equity, venture capital, fund-of-funds, and other alternative investment managers to transform the way they fundraise, engage investors, and operate at scale.
Clients say it best: “The Altvia team has been fantastic, bringing efficiencies to every facet of our business—fundraising, marketing, deal execution and fund administration. They understand what we do and their team has changed how we manage our business.” — Plexus Capital
Why Altvia, Why Now
Private capital is at a turning point. Institutional LPs are demanding transparency, speed, and confidence like never before. Firms that can’t deliver are being left behind.
Altvia sits at the center of this shift. With our fully integrated platform—CRM, LP portal, data room, and AI assistant—we’re redefining how firms raise, deploy, and manage capital. Hundreds of world-class clients already trust us, but the market opportunity ahead is massive.
About The Role
We’re looking for a Technical Client Associate who is interested in solving customer problems using technology. The successful candidate will combine organizational, analytical, relationship-building, and technical skills to deliver service to our clients. As a Technical Client Associate, you will become a product expert and work with our clients to answer questions, deliver training, and resolve issues.
What You’ll Do
What we’re looking for:
Compensation: $50,000 Annually Annual Bonus
Altvia Solutions is proudly an Equal Opportunity Employer that stands against discrimination and harassment of any kind. This applies to all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. All hiring decisions are based on organizational needs, position requirements and individual qualifications without consideration of race, color, gender, orientation, family status, parental status, religion or anything else that has no bearing on a person’s skills and contribution. Altvia is committed to creating an honest, trusting communal environment where everyone feels comfortable being their full selves everyday.
About Altvia
Altvia is the technology pioneer powering private capital markets. We help General Partners (GPs) simplify data complexity, raise and deploy capital with precision, and deliver a modern Limited Partner (LP) experience that builds lasting trust. Our fully integrated platform—CRM, LP portal, data room, analytics, and AI assistant—is purpose-built for private markets and trusted by hundreds of world-class firms and over 100,000 LP investors worldwide.
What sets us apart is our relentless commitment to service excellence, product innovation, and deep industry expertise. Since 2006, we’ve partnered with private equity, venture capital, fund-of-funds, and other alternative investment managers to transform the way they fundraise, engage investors, and operate at scale.
Clients say it best: “The Altvia team has been fantastic, bringing efficiencies to every facet of our business—fundraising, marketing, deal execution and fund administration. They understand what we do and their team has changed how we manage our business.” — Plexus Capital
Why Altvia, Why Now
Private capital is at a turning point. Institutional LPs are demanding transparency, speed, and confidence like never before. Firms that can’t deliver are being left behind.
Altvia sits at the center of this shift. With our fully integrated platform—CRM, LP portal, data room, and AI assistant—we’re redefining how firms raise, deploy, and manage capital. Hundreds of world-class clients already trust us, but the market opportunity ahead is massive.
About The Role
We’re looking for a Technical Client Associate who is interested in solving customer problems using technology. The successful candidate will combine organizational, analytical, relationship-building, and technical skills to deliver service to our clients. As a Technical Client Associate, you will become a product expert and work with our clients to answer questions, deliver training, and resolve issues.
What You’ll Do
- Provide excellent customer service to all clients
- Build and maintain relationships with clients, staying engaged and proactive in offering support and guidance
- High-volume email correspondence providing effective solutions in a timely manner
- Provide multi-channel support (email, video, phone) with accurate documentation of customer interactions and resolutions in Salesforce, ensuring clear and detailed records
- Troubleshoot, coordinate, and resolve customer issues efficiently, ensuring continuous follow-up and clear communication
- Lead customer training, ensuring they understand product features, benefits, and best practices
- Collaborate closely with internal teams (Customer Success, Product, and Sales) to ensure the customer voice is heard throughout the organization
- Assist with administrative tasks as required to support team efficiency, accuracy, and customer satisfaction
- Complete a 3-part Certification program with opportunities for compensation adjustments as you complete them
What we’re looking for:
- A minimum of 6 months of customer service, or equivalent educational background in business and/or technology
- Excellent computer skills – Microsoft Office and GSuite products
- Ability to multitask
- Self-starter mentality
- Excellent communication skills (written and verbal)
- Strong ethics and integrity
- Great organizational and time management skills
- Detail-oriented
- Bachelor’s degree required
- Shifts: We operate in two shifts, 6:00 AM to 3:00 PM and 9:00 AM to 6:00 PM Mountain Time. This position is second shift, though shift assignments may vary based on business need. Onboarding will be 8:00 AM to 5:00 PM MT.
- In-Office: This role is primarily in-office and requires candidates to be local to the Denver, CO area. Our current structure is 3 days in-office and 2 days remote each week, with specific in-office days to be determined based on team shift scheduling.
- On-Call Rotation: Team members participate in a weekly on-call rotation, covering 6:00 PM to 6:00 AM Mountain Time.
- Full medical, dental, and vision coverage
- Flexible FTO and paid holidays
- Volunteer time and donation matching
- 401(k) match after waiting period
- Career development and a connected culture
Compensation: $50,000 Annually Annual Bonus
Altvia Solutions is proudly an Equal Opportunity Employer that stands against discrimination and harassment of any kind. This applies to all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. All hiring decisions are based on organizational needs, position requirements and individual qualifications without consideration of race, color, gender, orientation, family status, parental status, religion or anything else that has no bearing on a person’s skills and contribution. Altvia is committed to creating an honest, trusting communal environment where everyone feels comfortable being their full selves everyday.
Salary : $50,000