Bank Customer Support Representative

High Plains Bank is hiring! Serving Eastern and Northern Colorado, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done..

We are looking for a positive and personable individual to join our Keenesburg team as a Customer Support Representative.

Your Mission

You are the heart of our Keenesburg branch, helping customers with their needs and making a real impact on their lives. By building genuine connections, you go beyond traditional service, acting as a financial coach to empower them to make informed decisions and achieve their financial goals. Your positive attitude and eagerness to learn shine through as you grow within our supportive team.

What Sets You Apart

You are someone who truly loves helping others. You are a natural at building relationships and have a passion for delivering exceptional service. You thrive in a collaborative environment on a close-knit team that bonds through humor. Your communication skills are excellent, allowing you to tackle customer or team issues with patience and understanding. You're a resourceful problem-solver who quickly understands customer needs, asking thoughtful questions to find the right solutions. You see every mistake as a learning opportunity, and you are always looking for ways to serve and build relationships within the Keenesburg community

Your Day-to-Day

No two days are the same as a CSR, and that's what makes it exciting! Communication with customers may be face-to-face, on the phone, or even in secure online chat. In addition to efficiently processing various types of transactions, you will skillfully identify and understand customer needs, knowing when to connect them with a specialized expert for specific questions. You will also be responsible for maintaining accurate records, balancing cash, and keeping the teller line running smoothly. To protect both our customers and the bank, you’ll verify documents and be on the lookout for fraud. It's a team effort, where everyone pitches in, communicates openly, and anticipates each other's needs.

What you bring to High Plains Bank…

Experience

• 3 years of prior customer support experience
• Past banking experience is a plus
• Cash handling experience is a plus

Qualifications

• High School diploma or equivalent

Knowledge and Skills

• Excellent professional written and verbal communication skills
• Ability to multitask efficiently
• Spanish-speaking is a plus
• Familiarity with Google Workspace is a plus

Accountabilities of the position…

Key Accountabilities

• Deliver Exceptional Customer Service
• Efficiently Process Transactions
• Practice Effective Communication
• Problem-Solve and Collaborate
• Adhere to Bank Policies and Regulations

Other Responsibilities

• Travel to support CSR teams in other branches as necessary
• Participation in bank sponsored community events is encouraged as a part of our High Plains Bank culture
• We value initiative and encourage you to propose new challenges and areas for growth as you master your responsibilities

What High Plains Bank brings to you…

• The opportunity to work for a community driven, employee owned business
• Highly competitive PTO, retirement and health care
• Opportunities for growth, development and learning
• Tuition Reimbursement

Target compensation range

• $17.00-$25.00 per hour based on experience and qualifications - other factors may be considered

Physical Requirements

• Prolonged periods of standing and working on a computer

Location and Schedule

• In person, at our Keenesburg, CO location
• 8-5 Monday - Friday

High Plains Bank is proud to be an Equal Opportunity Employer

Member FDIC

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Application Question(s):

• Are you local to our Keenesburg, CO community?

Work Location: In person

Salary : $17 - $25