Payment Operations Analyst

Title: Payment Operations Analyst

Position Type: Contract role with potential extensions

Location: Boston, MA-100% onsite

Work Schedule: 40 hours/week

Top required skills:

• Workday finance experience
• Willing to problem solve
• Taking direction from other team members
• Processing invoicing
• Preferred experience in healthcare or university
  
  

Summary

You are passionate about delivering on-time, at-cost, and low-risk payment operations. You revel in consistently exceeding customers' expectations.

You want a lead role in managing enterprise-level day-to-day accounts payable activities and thrive when executing activities within Invoice to Payment and Time & Expense (T&E) workflows. You are a well-versed disbursement tactician with a continuous improvement, operational efficiency, and effectiveness mindset who delivers data-driven outcomes.

You're a proven leader, often without authority, and act with a sense of urgency and organizational agility when problem-solving and project managing. You desire a supporting role in transforming and automating business processes, deploying a reimagined, data-driven performance management system within enterprise disbursement, and ultimately, delighting our customers.

You have intellectual curiosity, build strong coalitions, possess strong financial acumen, and continuously demonstrate high degrees of ownership, integrity, and attention to detail.

You are an independent self-starter who thrives in connecting people and ideas to data and outcomes and have a strong entrepreneurial drive. You excel at communication, are comfortable with a critically important role in a highly visible organization, and are always accountable for results.

Qualifications: Provide the minimum education, experience, and skills required to perform the job successfully.

• 5 years of related experience or BA / BS and 2 years of relevant experience or relevant MBA / MS
• Demonstrated leadership and expertise within the Invoice to Payment and T&E workflows, e.g., invoice acceptance and payment, two- and three-way invoice matching, commercial and grantee payment terms, preferred payment mechanisms, compliance, corporate card programs, electronic expense systems, etc.
• Demonstrated ability to effectively utilize disbursement data and trusted advisor relationships to identify opportunities, build cross-functional problem-solving coalitions, continuously improve efficiency and effectiveness of assigned activities, and ultimately deliver better outcomes via published performance management framework (e.g., business management system, service level agreements, key performance indicators
• Familiarity with government and state / local payment/disbursement regulations, commercial payment best practices, and techniques/value levers to enhance returns on working capital
• Proven experience of leading payment/disbursement operations activities in a high profile, high transactional volume, high financial risk environment
• Globally minded, self-motivated, flexible, and creative leader, able to prioritize, multi-task, and work
• Strong leadership presence and ability to build customer-focused "trusted advisor” relationships by delivering sound technical analysis, customer empathy, and data-driven decision-making
• Excellent interpersonal, written, and verbal communication skills with the ability to lead, interact with, influence, resolve conflict, and drive decisions/accountability among individuals from a variety of cultures and disciplines
  
  

Job Description For Staff Positions

• Demonstrated flexibility and willingness to respond to changes in the external environment while ensuring the organization is able to effectively and efficiently navigate transitions
• Familiarity with foreign currency transactions and ACH / Bank Wire regulations
• Demonstrated expertise of Microsoft business programs (e.g., Outlook, Excel, Word, Power Point)
• Demonstrated experience utilizing data warehouse, data analytics, and reporting tools (e.g., Cognos,
• SQL, R, Python, Tableau, Power BI)
• Previous knowledge with Workday preferred.
  
  

Key Responsibilities & Accountabilities:

Responsible for assigned day-to-day payment operations activities, to include, but not limited to:

• Manage timing of vendor payments consistent with vendor agreements and company policy and budget
• Process all non-Payroll requests for payment
• Coordinate purchase order and invoice payment issues with business partners, and identify any potential training gaps
• Communicate and enforce P2P policy
• Oversee the centralized billing and upload process for preferred suppliers
• Support onboarding, maintenance, and offboarding activities for vendor partners in B2B business portals and Client BIP program
• Research, address, and troubleshoot issues with supplier onboarding
• Support the year-end and payment accrual process
• Serve as communication bridge between P2P team and its' customers, both internal and external
• Assist with training of non-P2P employees in the use and understanding of the University's financial procurement and payables systems
• Participate in internal and external audits as necessary
• Develop and maintain "trusted advisor” relationships with business partners and key customers
• Communicate results and/or recommendations to Deans, Directors, Department, and key financial administrators.
• Refer potential significant problems to Internal Audit for further review
• Gather data, compile information, analyze data and process reports
• Review issues, and provide the necessary data and analysis, as needed, during the committee review process to assist in implementing successful business strategies that will help reduce costs, maintain financial integrity, support process automation and enhance the customer service experience
• Support the development, implementation, and maintenance of processes, policies, guidelines, Standard Operating Procedures, and Business Operating Principles