What are the responsibilities and job description for the HR Customer Support position at ALTEN?
Job Title: HR Customer Support
Location: San Diego, CA (Onsite)
Job Description:
As a member of HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for global HR policies, programs, processes, and human capital tools.
Preferred Qualifications:
Associate's degree and 2 years of Human Resources work experience.
OR
High School Diploma or equivalent and 4 years of Human Resources work experience.
Location: San Diego, CA (Onsite)
Job Description:
As a member of HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for global HR policies, programs, processes, and human capital tools.
Preferred Qualifications:
- Bachelor's degree in Business Administration/Management, Human Resources, or related field.
- 1 year of HR Shared Services or Human Resources work experience.
- Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.
- Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.
- Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness.
- Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.
- Works under supervision.
- Decision-making affects direct area of work and/or work group.
- Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc.
- Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.
- Bachelor's degree.
Associate's degree and 2 years of Human Resources work experience.
OR
High School Diploma or equivalent and 4 years of Human Resources work experience.