End User Support Spec 1

We design, build, and fly advanced aircraft and enabling technologies. We are searching for a talented and self-motivated IT Support Specialist to help us advance the future of flight. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and security of our IT infrastructure. You will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work, and the organization's important files and information remain safe and intact. You will provide technical support to our staff, manage and maintain our systems, and contribute to the development of our IT processes and strategies.

Job Description:

• Demonstrates initiative and possesses strong time management skills.
• Efficiently manages ticket queues while providing support to onsite staff.
• Proficient in administrating and maintaining Windows Server 2016 and above.
• Possesses a high level of knowledge in supporting and managing desktop operating systems and applications.
• Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues.
• Capable of troubleshooting and triaging monitoring system alerts for system and networking environments.
• Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge.
• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
• Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
• Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
• Familiar with patch and vulnerability management.
• Experience with Microsoft AutoPilot.
• Intermediate knowledge of Backup Solutions.
• Proficient in troubleshooting common remote solutions such as RDP.
• Basic understanding of core network components.
• Maintains standards and documentation as products and technologies evolve.
• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
  
  

Minimum Requirements:

• Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience).
• Must be a US Person
• Minimum 1 year in IT (helpdesk/service desk/MSP)
  
  

Preferred Requirements:

• Security (CompTIA Security )
• MS-900 / AZ-900
• Previous experience in a fast-paced environment, such as an MSP, is a plus
• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
• Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
• Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
• Familiar with patch and vulnerability management.
• Experience with Microsoft AutoPilot.
• Intermediate knowledge of Backup Solutions.
• Proficient in troubleshooting common remote solutions such as RDP.
• Basic understanding of core network components.
• Maintains standards and documentation as products and technologies evolve.
• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
  
  

Physical Requirements:

• Ability to lift up to 35 pounds
• This position requires the ability to sit/stand for extended periods of time, conduct work in an office environment and on computers for extended periods of time
• Will be located out of our Bridgeport, WV facility