What are the responsibilities and job description for the Adult Community Services Support Specialist position at AltaPointe Health?
Responsibilities:
Primary Job Functions:
Adult Foster Homes
- Monitors basic living skills billing for accurateness and timely submission
- Provides basic living skills teaching/instructions and monitoring, based upon needs identified in DLA-20
- Completes monthly monitoring of foster homes for adherence to standards and contract and follows up on noted deficiencies
- Monitors move in and out of the program and ensures census accuracy
- Processes medical consults and incident reports and enters incident reports in RL-6 Incident Reporting program
- Reviews monthly vouchers with Finance & Accounting department
- Keeps up to date records of DLA-20s on each foster home patient
Supported Employment
- Monitors and maintains program referral tracking forms
- Prepares monthly reports for Alabama Department of Mental Health (ADMH) and Vocational Rehabilitation (VR)
- Monitors Avatar documentation, including Direct Service Record and program specific forms, e.g., Career Profile, Job & Education Start/End, Job & Education Search, Job & Education Support, Disclosure, Enrollment and Employer Contact Log forms
- Monitors Vocational Rehabilitation’s Milestone report due dates and required supporting documentation
PATH, Shelter Care (S C) and Permanent Housing (PH)
- Monitors and maintains program referral tracking forms
- Monitors and updates HMIS, per HUD and CoC requirements
- Monitors and maintains inventory for PATH outreach kits and S C and PH move-in kits
ARBOR COURT
- Ensure routine monitoring of homes is completed for adherence to environmental standards and program rules
- Submits work orders when needed
- Monitors move in and out of the program and census accuracy
- Processes incident reports and enters incident reports in RL-6 Incident Reporting program
Record Keeping
- Documents in a timely manner per AltaPointe policy
- Documents in a clear and concise manner
- Documents legibly
- Learns and utilizes AvatarNx, RL-6, HMIS, Premiere, WorxHub, and Excel
- Monitors and maintains Adult Community Services (ACS) vacancy tracker form
- Monitors and maintains ADMH unreserved vacancy report
General Responsibilities:
- Greets patients
- Answers telephone
- Records telephone messages accurately and transfers to appropriate person in a timely manner
- Maintains office inventories and orders supplies
- Orders supplies for ACS programs to ensure all are equipped per program standards
- Makes copies, faxes documents and performs other related clerical duties as needed
- Protects and maintains the confidentiality of all records and patient information
- Handles routine requests from department staff
- Verifies insurance for patients
- Other duties as assigned by Supervisor
- Provides transportation for patients
Supervision and Consultation:
- Accepts and employs suggestions for improvement
- Attends staff meetings
- Actively works to enhance skills
Courteous and respectful attitudes toward patients, visitors and co-workers:
- Treats patients with care, dignity and compassion
- Respects patients’ privacy and confidentiality
- Is pleasant and cooperative with others
- Assists patients and visitors as needed
- Personal values don’t inhibit ability to relate to and care for others
- Is sensitive to patients’ needs, expectations and individual differences
Administrative and other related duties as assigned:
- Actively participates in Performance Improvement activities
- Actively participates in AltaPointe committees as required
- Completes assigned tasks in a timely manner
- Accesses appropriate community resources according to patient needs
- Follows AltaPointe policies and procedures
- Attends appropriate in-services and other workshops
Minimum Qualifications:
High School diploma or equivalent. Must be 23 years of age or older; must have and maintain reliable transportation, a valid driver license, acceptable driving record, and proof of current liability insurance. Skilled in Microsoft Office tools: Word, Excel, PowerPoint, OneNote and Outlook.
Knowledge in adult specialties, outlined below, to be attained within (6) six months of employment.
- Knowledge of psychiatric disorders in the adult population
- Knowledge of cultural diversity
- Knowledge of behavior management, crisis intervention and interventions common to acute psychotic patients, as well as, to non-violent crisis intervention practices.
- Knowledge of psychiatric rehabilitation principles
- Knowledge of available community resources
- Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
- Knowledge of basic living skills
Benefits:
Health Insurance, Vacation & Paid Time Off, Retirement Plan