Mortgage Broker Operations Manager

Position Title: Mortgage Broker Operations Manager

Location: Cupertino, CA (San Francisco Bay Area) – Onsite

Employment Type: Full-time

About AlphaX RE Capital

AlphaX RE Capital and its affiliated entities form a women-founded, integrated real estate firm based in the San Francisco Bay Area. Committed to creating innovative and sustainable housing solutions throughout California, our group manages an extensive and growing portfolio of assets and development projects. We are a leader in addressing the housing crisis by developing sustainable and affordable communities.

Taking a comprehensive approach, we oversee the complete real estate lifecycle from end to end. AlphaX emphasizes diversity, equity, and social impact, with initiatives such as the AlphaX Foundation and Small Builders Association empowering future leaders, women, and minorities in real estate. Our headquarters is located in Cupertino, CA, with additional offices in Southern California and Arizona.

About the Role

We are seeking a dynamic, dual-threat leader for the role of Mortgage Broker Operations Manager. This unique position is designed for a high-performing professional who possesses a "master-level" understanding of the U.S. mortgage market (particularly San Francisco-San Jose Bay Area) and thrives in both operational scaling and front-end sales.

The ideal candidate will divide their time equally between two core functions: optimizing our brokerage’s operational infrastructure and driving revenue through personal loan origination. You will serve as the primary architect of our loan program strategy—maintaining deep expertise in Conventional, Jumbo, Non-QM, and Construction products—while simultaneously managing a personal pipeline and leading a team of processors to ensure flawless execution.

Key ResponsibilitiesOperations Management & Market Strategy (≈50%)

• Serve as the internal subject matter expert on all available loan programs. You must maintain an exhaustive, up-to-the-minute understanding of wholesale lender guidelines, pricing overlays, and turn times across conventional, jumbo, non-QM, construction, DSCR, hard money loans and other products
• Oversee end-to-end mortgage operations, managing loan files from application through closing and funding; Manage and support Loan Processors and operational staff, setting workflows, priorities, and performance standards
• Monitor pipeline status, track milestones, and proactively identify and resolve bottlenecks; Review loan files for completeness, accuracy, and quality prior to underwriting and closing; Coordinate and support Loan Officers, Underwriters, Title/Escrow Companies, and borrowers to ensure timely closings;
• Develop and maintain internal loan program matrices, pricing guidance, and scenario playbooks; Support training and ongoing education for Loan Officers and processors.
• Evaluate and onboard new wholesale lenders. Manage "Preferred Lender" programs for builder partners, ensuring loan offerings are perfectly aligned with builder incentives and Silicon Valley buyer profiles.
• Monitor the 2026 interest rate environment and secondary market trends to advise leadership on pricing strategies and product positioning.
• Ensure all loans comply with federal, state, and investor guidelines, as well as internal policies; Support audits, licensing requirements, and regulatory reviews as needed

Loan Origination & Production (≈40%)

• Actively originate residential mortgage loans, managing your own client relationships from initial consultation through to funding.
• Provide expert-level financing advice to clients in the Bay Area market, specializing in complex scenarios such as RSUs, self-employed income, and multi-collateral Jumbo financing.
• Develop and maintain a referral network of real estate agents, builders, and financial planners to support consistent production goals.
• Utilize deep program knowledge to pair clients with the most competitive and viable loan products, ensuring a high conversion rate from lead to closed loan.

Compliance & Systems (≈10%)

• Ensure all loans comply with federal, state, and investor guidelines, as well as internal policies
• Support audits, licensing requirements, and regulatory reviews as needed
• Maintain and optimize the Loan Origination System (LOS), document management tools, and reporting dashboards
• Establish, document, and continuously improve SOPs to support consistency and scalability

What We’re Looking For

• Minimum 5–7 years of mortgage industry experience, with at least 3 years in a management or "team lead" capacity.
• Proven understanding of broker workflows and wholesale lending environment
• Strong working knowledge of a broad range of residential mortgage products
• Demonstrated ability to manage operations while actively producing loans
• Excellent organizational, analytical, and problem-solving skills
• Strong communication and leadership capabilities
• Ability to operate effectively in a fast-paced, growth-oriented environment
• Proficiency with LOS platforms, document management systems, and MS Office

Why Join AlphaX?

• Shape Our Strategic Growth: AlphaX is in a pivotal phase of expansion. This is a defining opportunity to partner with our leadership to scale the organization, influence our corporate trajectory, and build a lasting industry legacy.
• Accelerated Professional Advancement: Our entrepreneurial, high-performance environment rewards driven professionals with substantial career progression and unparalleled exposure to the complete real estate lifecycle.
• Mission-Driven Execution: Collaborate with a deeply passionate, high-caliber team dedicated to executing complex, innovative strategies that actively solve California’s housing challenges.
• Forward-Thinking Strategy: Operate in a highly dynamic environment. Backed by an expanding portfolio of assets, we move decisively to capitalize on market opportunities and encourage innovative solutions to traditional real estate challenges.

Benefits

AlphaX RE Capital offers a benefits package and a welcoming office culture designed to support our team. Employees are provided with medical, dental, and vision coverage, along with access to a 401(k) retirement savings plan. Additionally, we offer great in-office perks, including complimentary daily lunches, snacks, and coffee, as well as monthly team birthday celebrations to bring everyone together.

The expected salary range for this position is $60,000.00 annually. The actual salary offer will be determined based on the successful candidate's geographic location, relevant experience, and specific skill sets, in accordance with California laws.

AlphaX RE Capital and its affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees in accordance with the California Fair Employment and Housing Act (FEHA). All employment decisions are based on business needs, job requirements, and individual qualifications.