Medical Front Desk Clerk

Position Summary
The Medical Front Desk role is the first point of contact for patients and visitors. This position exists to create a welcoming experience while ensuring accurate registration, scheduling, and patient flow. The role supports both administrative and clinical teams by managing patient information, verifying insurance, and collecting payments. Success in this position is measured by accuracy, timeliness, and professionalism in every interaction.

About Us
AlphaCare Urgent Care is changing the way healthcare is delivered on the coast. With seven clinics serving the Gulf Coast and surrounding regions, our mission is to excel at providing compassionate, quality, and affordable healthcare to every patient we serve. We believe patients deserve more than medical treatment. They deserve an excellent experience from the moment they walk in the door.

Our Core Values:

• Excellence – We are the best and will do everything we can to remain the best.
• Service – We exist to serve our patients, teammates, and community.
• Integrity – We always do what is right for our patients.
• Accountability – We own our actions and the results they create.
• Unity – We win together; every role matters.
• Adaptability – We stay flexible, solutions-oriented, and ready for change.

Objectives

• Ensure accurate and timely patient registration, including verification of demographics, insurance, and required forms.
• Manage appointment scheduling and walk-in check-ins to support smooth patient flow.
• Collect co-pays and outstanding balances with accuracy and professionalism.
• Maintain a clean and organized reception area to support a welcoming environment.
• Support the clinical team with administrative needs that improve patient care and clinic operations.

Competencies

• Strong communication skills with the ability to interact professionally with patients and teammates.
• Attention to detail to ensure accuracy in patient information, insurance verification, and payments.
• Ability to stay calm and organized in a fast-paced environment with frequent interruptions.
• Problem-solving skills to handle patient concerns and find solutions quickly.
• Commitment to teamwork, reliability, and supporting others to meet clinic goals.

Career Growth Opportunities
At AlphaCare, we are a growing urgent care network. We believe in developing our team members and providing opportunities for advancement. Front Desk employees who demonstrate strong performance and leadership may grow into roles such as Team Lead, Billing and Coding Specialist, or even transition into a clinical role as a Medical Tech, as well as other leadership positions as we continue to expand.

Education and Experience

• High school diploma or equivalent required.
• Previous experience in a medical, dental, or customer service role preferred but not required.
• Basic computer skills and willingness to learn medical software.

Physical Requirements

• Ability to remain at a desk or computer station for extended periods.
• Frequent walking or standing to assist patients and staff throughout the clinic.
• Ability to lift up to 20 pounds occasionally.
• Frequent use of hands for typing, handling documents, and operating office equipment.
• Clear vision, hearing, and speech to communicate effectively with patients in person and by phone.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Work Location: In person

Salary : $14