What are the responsibilities and job description for the Customer Service Trainer position at Alphabe Insight Inc?
Company Description
SkillBridge Academy is a forward-thinking educational institution dedicated to bridging the gap between academic excellence and real-world success. We empower students and professionals through innovative programs, strategic partnerships, and career-focused training initiatives. Our commitment to integrity, growth, and measurable impact has positioned us as a trusted leader in professional development and academic advancement.
Job Description
SkillBridge Academy is seeking a skilled and motivated Customer Service Trainer to join our Kansas City team. This role is responsible for designing and delivering engaging training sessions that enhance customer service standards, improve communication skills, and foster a culture of excellence.
The ideal candidate will be passionate about mentoring others, confident in public speaking, and committed to developing high-performing customer-facing teams.
Responsibilities
Develop and deliver structured customer service training programs for new hires and existing staff
Facilitate workshops focused on communication, problem-solving, and service excellence
Evaluate trainee performance and provide constructive feedback
Collaborate with management to identify training needs and skill gaps
Maintain training materials and update content to reflect evolving service standards
Track progress and prepare reports on training outcomes and effectiveness
Qualifications
Strong verbal and written communication skills
Excellent presentation and facilitation abilities
Ability to lead groups and inspire professional growth
Strong organizational and time-management skills
Adaptability and a solution-oriented mindset
Commitment to maintaining high standards of professionalism
Additional Information
Competitive salary ($41,000 – $45,000 annually)
Opportunities for professional growth and advancement
Ongoing training and skill development programs
Collaborative and supportive work environment
Structured career progression within the organization
Salary : $41,000 - $45,000