What are the responsibilities and job description for the Customer Service Trainer position at SkillBridge Academy?
Company DescriptionSkillBridge Academy is a forward-thinking educational institution dedicated to bridging the gap between academic excellence and real-world success. We empower students and professionals through innovative programs, strategic partnerships, and career-focused training initiatives. Our commitment to integrity, growth, and measurable impact has positioned us as a trusted leader in professional development and academic advancement.Job DescriptionSkillBridge Academy is seeking a skilled and motivated Customer Service Trainer to join our Kansas City team. This role is responsible for designing and delivering engaging training sessions that enhance customer service standards, improve communication skills, and foster a culture of excellence.The ideal candidate will be passionate about mentoring others, confident in public speaking, and committed to developing high-performing customer-facing teams.ResponsibilitiesDevelop and deliver structured customer service training programs for new hires and existing staffFacilitate workshops focused on communication, problem-solving, and service excellenceEvaluate trainee performance and provide constructive feedbackCollaborate with management to identify training needs and skill gapsMaintain training materials and update content to reflect evolving service standardsTrack progress and prepare reports on training outcomes and effectivenessQualificationsStrong verbal and written communication skillsExcellent presentation and facilitation abilitiesAbility to lead groups and inspire professional growthStrong organizational and time-management skillsAdaptability and a solution-oriented mindsetCommitment to maintaining high standards of professionalismAdditional InformationCompetitive salary ($41,000 – $45,000 annually)Opportunities for professional growth and advancementOngoing training and skill development programsCollaborative and supportive work environmentStructured career progression within the organization
Salary : $41,000 - $45,000