What are the responsibilities and job description for the Customer Success and Escalations Manager position at Alpha Timeshare Consultants?
You are the CEO's proxy for deescalation. Client complaints land on your desk before they ever reach his, and they get resolved there. You own each case end to end: calm it down, coordinate Resolutions, Credit, and Accounting to confirm each is handling its part, and settle disputes without waiting for permission.
REQUIRED: Conflict resolution or client success experience in financial services, debt relief, legal services, or a comparably regulated consumer-facing industry.
SUPER BONUS: Experience inside the timeshare exit / cancellation industry specifically. Resort-side timeshare sales is not that.
PAY: $65,000 to $80,000 base, depending on experience.
Full-time, on-site at 5104 N Orange Blossom Trail, Orlando, FL. You will represent a company with an A BBB rating and a national press footprint. Your job is to keep it that way.
Pay: $65,000.00 - $80,000.00 per year
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Application Question(s):
- FAST SCREEN, answer both parts: 1) Which regulated consumer industry is your conflict resolution or client success experience from (financial services, debt relief, legal services, or similar), and how many years? 2) In three sentences: the angriest client you ever turned around, and exactly how you did it. Bonus points if your experience is inside the timeshare exit / cancellation industry.
- Spend five minutes on alphatimeshareconsultants.com before you answer. In one or two lines: what does Alpha Timeshare Consultants do for clients, and why does the escalations seat matter in that model?
Work Location: In person
Salary : $65,000 - $80,000