What are the responsibilities and job description for the Customer Success Manager position at Consilium Labs?
🌟 We're Hiring: Customer Success Manager (East Coast Accounts) 🌟
Location: Remote (Orlando preferred)
Industry: Information Security, AI, Privacy Auditing & Compliance
Company: Consilium Labs Inc.
Consilium Labs is a modern, fast-growing auditing firm specializing in information security, privacy, and AI audits. We're on a mission to raise the bar in cybersecurity assurance through structured processes, professionalism, and a modernized audit approach.
We're looking for a Customer Success Manager (CSM) to join our team and support East Coast accounts. This is a dynamic, client-facing role combining account management, sales development, and partnership enablement.
What You'll Do:
🔹 Client Management:
✅ Based in Central Florida
✅ 3-5 years in Customer Success, Account Management, or Sales — ideally in B2B SaaS or cybersecurity/compliance
✅ Experience managing multiple accounts
✅ Commercial responsibility (quota or expansion targets)
✅ Excellent communication, relationship-building, and organizational skills
✅ Ability to thrive in a fast-paced, remote-first environment
✅ Familiarity with ISO 27001, SOC 2, or compliance frameworks is a plus
Why Join Us?
Location: Remote (Orlando preferred)
Industry: Information Security, AI, Privacy Auditing & Compliance
Company: Consilium Labs Inc.
Consilium Labs is a modern, fast-growing auditing firm specializing in information security, privacy, and AI audits. We're on a mission to raise the bar in cybersecurity assurance through structured processes, professionalism, and a modernized audit approach.
We're looking for a Customer Success Manager (CSM) to join our team and support East Coast accounts. This is a dynamic, client-facing role combining account management, sales development, and partnership enablement.
What You'll Do:
🔹 Client Management:
- Own a portfolio of clients across the audit lifecycle, from onboarding through renewal.
- Act as the primary liaison between clients and audit and operations teams.
- Drive renewals, upsell, and cross-sell opportunities.
- Monitor client health, identify risks early, and ensure successful outcomes.
- Support partner-led accounts and maintain strong external relationships.
- Own retention, expansion, and client satisfaction metrics across your portfolio.
✅ Based in Central Florida
✅ 3-5 years in Customer Success, Account Management, or Sales — ideally in B2B SaaS or cybersecurity/compliance
✅ Experience managing multiple accounts
✅ Commercial responsibility (quota or expansion targets)
✅ Excellent communication, relationship-building, and organizational skills
✅ Ability to thrive in a fast-paced, remote-first environment
✅ Familiarity with ISO 27001, SOC 2, or compliance frameworks is a plus
Why Join Us?
- 100% Remote (East Coast hours)
- Meaningful work with companies tackling real security challenges
- Fast-growing, agile company with opportunities to grow with us
- Supportive leadership and an emphasis on professionalism and growth
- Clear processes and structured operations
- Exposure to multiple compliance frameworks
- Direct impact on company growth