Desktop Support Analyst

The Desktop Support Analyst is responsible for providing technical support to end-users across the organization. This includes installing, configuring, and troubleshooting hardware, software, and network systems to ensure optimal workstation performance. The ideal candidate will be customer-focused, technically proficient, and capable of resolving technical issues efficiently either remotely or in person.

Key Responsibilities:

• Provide first and second-level support for hardware, software, and network-related issues.
• Respond to service requests and incidents via phone, email, or ticketing system.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Support Microsoft Windows and macOS operating systems, as well as Microsoft Office 365 and other business applications.
• Manage user accounts, permissions, and access rights using Active Directory.
• Troubleshoot and resolve issues related to VPN, remote desktop, and wireless connectivity.
• Document technical procedures, knowledge base articles, and support resolutions.
• Coordinate with vendors and other IT team members for issue resolution and hardware repairs.
• Assist in IT asset management including inventory tracking, procurement, and deployment.
• Participate in IT projects such as system upgrades, migrations, and rollouts.

Requirements:

Education & Experience:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2 years of experience in a desktop support or technical support role.

Technical Skills:

• Proficiency in troubleshooting Windows/macOS environments.
• Experience with Active Directory, Office 365, and basic networking.
• Familiarity with remote desktop tools and ticketing systems (e.g., ServiceNow, Jira).
• Basic knowledge of scripting (e.g., PowerShell) is a plus.

Soft Skills:

• Strong problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent customer service attitude and professionalism.

Preferred Qualifications:

• Certifications such as CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.

Job Types: Contract, Temp-to-hire

Pay: $28.00 - $29.00 per hour

Work Location: In person

Salary : $28 - $29