What are the responsibilities and job description for the Collections Specialist position at ALOIS Solutions?
Job Details:
Position: Collections Specialist
Location: Newark, DE 19713
Duration: Full-Time Employment, Direct Hire
Note : There are different schedules after training –Mon-Fri: 8-5, 10-7, 12-9, the managers will assign the shift as per the business need.
Responsibilities:
- Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
- Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
- Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
Skills:
- Minimum education, skills and experience required.
- Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
- Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
- Detail-oriented with excellent organizational and time management skills.
- Reliable, ability to work flexible day, evenings and weekend hours as required.
- Basic computing skills
Education:
- High school diploma or equivalent; some college coursework in business or related fields is preferred.
- 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
- Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
- Familiarity with debt collection laws, regulations, and compliance requirements.